Service pack informationTo resolve this problem, obtain the latest service pack for Microsoft Dynamics NAV 4.0. For more information, visit the following Microsoft Web site:
Hotfix informationA supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update filesAfter you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update fileThe Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.
If you have the Microsoft Dynamics NAV client installed, you must replace the following files in the Microsoft Dynamics NAV client installation.
|File name||File version||File size||Date||Time||Platform|
- Exit Microsoft Dynamics NAV.
- Locate the Microsoft Dynamics NAV client installation folder.
Note The Microsoft Dynamics NAV client is typically installed in the following folder:C:\Program Files\Microsoft Dynamics NAV\CSIDE Client
- Copy the file that you downloaded.
- Paste the file that you downloaded into the Microsoft Dynamics NAV client installation folder.
- Click Yes to overwrite the file in the installation folder.
Article ID: 944773 - Last Review: Jan 30, 2017 - Revision: 2