To resolve this problem immediately, contact Technical Support for Microsoft Dynamics and related products to obtain the hotfix. You can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
How to obtain the Microsoft Dynamics NAV hotfix or update filesAfter you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download - Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then you must provide the password provided in the e-mail.
If you click Cancel, the download process stops.
How to install a Microsoft Dynamics NAV hotfix or an update fileThe Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To install this hotfix, follow these steps. Replace the following files in the Microsoft Dynamics NAV client installation with the hotfix or the update files.
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Note The Microsoft Dynamics NAV client is usually installed in the following directory:
- Exit Microsoft Dynamics NAV.
- Copy the files that you downloaded.
- Locate the Microsoft Dynamics NAV client installation directory.
- Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
- In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.
PrerequisitesYou must have Update 6 for Microsoft Dynamics NAV 4.0 Service Pack 3 installed to apply this hotfix.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Article ID: 946204 - Last Review: Jan 30, 2017 - Revision: 2