When you use the Microsoft Dynamics CRM E-mail Router, you may experience one or more of the following problems.
Problem 1When you use the Microsoft Dynamics CRM E-mail Router on a computer, the following event is logged in the Application log:
Problem 2When you use the Test Access functionality in the Microsoft Dynamics CRM E-mail Configuration Manager, you receive the following error message:
Incoming Status: Failure - The E-mail Router service configuration parameter “Emailuser” is missing. This parameter is required.
This problem occurs because Microsoft Dynamics CRM is not configured to use your credentials to send and to receive e-mail messages. Therefore, the Microsoft Dynamics CRM E-mail Router does not have the user name and the password to retrieve the mail.
To resolve this problem, enable Microsoft Dynamics CRM to send and to receive e-mail on your behalf. To do this, follow these steps:
- Start the Microsoft Dynamics CRM Web client.
- Click Tools, and then click Options.
- On the Email tab, click to select the Allow Email router to use my credentials to send and receive email on my behalf check box.
- Type the user name and the password.
- Click OK.
Article ID: 947094 - Last Review: Sep 12, 2011 - Revision: 1
Microsoft Dynamics CRM 2011, Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM Online Professional Edition, Microsoft Dynamics CRM Online Professional Plus