"Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates

Symptoms

When you try to install Windows updates, you get the following error:
Failure configuring Windows updates. Reverting changes. Do not turn off your computer.

Note If this issue occurs, it may take about 30 minutes to revert the changes, and then the system will show the Windows logon screen.

Resolution

To resolve this issue, use the following methods starting with the first method below. If that doesn't resolve your issue, click next method.
Restart your computer (Windows 8 only)
Unplug your removable media from the computer (Windows 8, Windows 7, and Windows Vista)
Run the Windows Update Troubleshooter (Windows 8, Windows 7, and Windows Vista)
Install Windows updates in a clean boot state (Windows 8, Windows 7, and Windows Vista)
Perform a system restore (Windows 8, Windows 7, and Windows Vista)
Perform an in-place upgrade (reinstallation) (Windows 7 and Windows Vista)

Next steps

If these methods did not fix it, you can use the Microsoft Customer Support Services Web site to find other solutions to your problem. Some services that the Microsoft Customer Support Services Web sites provide include the following:
  • Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
  • Solution Centers: View product-specific frequently asked questions and support highlights.
  • Other Support Options: Use the Web to ask a question, contact Microsoft Customer Support Services, or provide feedback.
If you continue to have problems, you might want to contact Microsoft Support.

More Information

How to restore or repair your Windows installation
How to avoid this problem in Windows Vista

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 949358 - Last Review: Aug 24, 2016 - Revision: 1

Feedback