Parameters: -FromStartHelp -url
After you apply this update, the Remote Assistance task calls the correct command-line for the operating system in which the Essentials console is running.
Update informationThe following file is available for download from the Microsoft Download Center:
Download the System Center Essentials 2007 MP.msi package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
PrerequisitesTo apply this update, you must have System Center Essentials 2007 Service Pack 1 installed on the computer.
Restart requirementYou do not have to restart the computer after you apply this update.
Update replacement informationThis update does not replace any other updates.
File informationThe English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
System Center Essentials 2007 Service Pack 1
|File name||File version||File size||Date||Time||Platform|
Known issuesThe following are some known issues that may occur when you use the Remote Assistance task after the update is applied.
Issue 1If you try to start the Remote Assistance task from a Windows XP-based or Windows Server 2003-based computer that is the expert side to a Windows Vista-based or Windows Server 2008-based computer that is the novice side, you receive the following error message:
Issue 2When you try to start the Remote Assistance task, the following event is logged: To offer remote assistance to a remote computer, you must belong to the Offer Remote Assistance group on the remote computer. To resolve this issue, add your account to this group.
Issue 3When you try to offer Remote Assistance from a Windows Server 2008-based computer, you may receive the following error message:
Article ID: 956890 - Last Review: Oct 21, 2008 - Revision: 1