Event 1004 is logged even though a user successfully logs on to a Windows Server 2008-based terminal licensing server that has "Per User" terminal licenses installed: "The terminal server cannot issue a client license"

Applies to: Windows Server 2008 Datacenter without Hyper-VWindows Server 2008 Enterprise without Hyper-VWindows Server 2008 for Itanium-Based Systems More

Symptoms


Consider the following scenario.
  • You have a Windows Server 2008-based server that hosts the Terminal Licensing Server role.
  • You install "Per User" terminal licenses on this terminal licensing server.
  • When a user logs on to the terminal licensing server, a "Per User" license is successfully issued.
In this scenario, the following event is logged on the terminal licensing server:
However, this event is misleading because the license is successfully issued. Therefore, this event may confuse administrators and cause unnecessary troubleshooting efforts.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must be running Windows Server 2008.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information note

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Tlsbln.exe6.0.6001.2224956,32022-Aug-200803:32x86
Tssrvlic.dll6.0.6001.2224987,55222-Aug-200803:32x86
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Tlsbln.exe6.0.6001.2224946,08022-Aug-200804:39x64
Tssrvlic.dll6.0.6001.2224997,28022-Aug-200804:40x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
File namePackage_1_for_kb957068~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,803
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File namePackage_for_kb957068_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,419
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File namePackage_for_kb957068_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,430
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File nameX86_83c0c42680b224c85e699485fc91b3e1_31bf3856ad364e35_6.0.6001.22249_none_fdef3323d2fccd40.manifest
File versionNot Applicable
File size724
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File nameX86_microsoft-windows-t..appserver-licensing_31bf3856ad364e35_6.0.6001.22249_none_a71d7d0f54935944.manifest
File versionNot Applicable
File size13,078
Date (UTC)22-Aug-2008
Time (UTC)04:16
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008
File nameAmd64_669cfc181da69b1ceaf54ddbbf13d2fc_31bf3856ad364e35_6.0.6001.22249_none_a0ebe8bc068d289a.manifest
File versionNot Applicable
File size728
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..appserver-licensing_31bf3856ad364e35_6.0.6001.22249_none_033c18930cf0ca7a.manifest
File versionNot Applicable
File size13,114
Date (UTC)22-Aug-2008
Time (UTC)05:29
PlatformNot Applicable
File namePackage_1_for_kb957068~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,813
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File namePackage_for_kb957068_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,427
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable
File namePackage_for_kb957068_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,438
Date (UTC)22-Aug-2008
Time (UTC)22:39
PlatformNot Applicable