Error message when you try to restore a backup in Microsoft Dynamics NAV 5.0 with Service Pack 1 installed: "Company Name '[Company_Name]' does not exist"

Applies to: Microsoft Dynamics NAV 5.0

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms


When you try to restore a backup in Microsoft Dynamics NAV 5.0 with Service Pack 1 installed, you receive the following error message:
Company Name 'Company_Name' does not exist.
This problem occurs if the following conditions are true:
  • You use the Microsoft Dynamics NAV native database.
  • The backup does not contain all the companies in the database.

Resolution


A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:You can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.

How to install a Microsoft Dynamics NAV hotfix or update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or update files. To do this, replace the following files in the Microsoft Dynamics NAV client installation by using the hotfix or the update file.
File nameFile versionFile sizeDateTimePlatform
Dbm.dll5.0.27368.0443,38415-Sep-200818:04x86
Fin.exe5.0.27368.010,769,40015-Sep-200818:04x86
Finhlink.exe5.0.27368.0349,18415-Sep-200818:04x86
Finsql.exe5.0.27368.010,839,04015-Sep-200818:04x86
Nc_netb.dll5.0.27368.0111,61615-Sep-200818:04x86
Nc_tcp.dll5.0.27368.0111,61615-Sep-200818:04x86
Nc_tcps.dll5.0.27368.0156,67215-Sep-200818:04x86
Ndbcs.dll5.0.27368.01,291,26415-Sep-200818:04x86
Slave.exe5.0.27368.0160,76815-Sep-200818:04x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close Microsoft Dynamics NAV.
  2. Locate the Microsoft Dynamics NAV client installation directory.

    Note Typically, the Microsoft Dynamics NAV client is installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.
  5. Click Yes to overwrite the files in the installation directory.

Status


Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates