Error message when you try to install updates by using the Windows Update Web site or the Microsoft Update Web site: "0x80070422"

Symptoms

When you try to install updates by using the Windows Update Web site or the Microsoft Update Web site, you may receive the following error message:
0x80070422

Cause

This problem can occur if a required service is not running.

Resolution

Microsoft Windows 2000, Windows XP, and Windows Server 2003

To resolve this problem, start the required services. To do this in Windows 2000, in Windows XP, or in Windows Server 2003, follow these steps:
  1. Click Start, click Run, type Notepad, and then click OK or press ENTER.
  2. Copy the following text, and then paste the text into Notepad:
    sc config wuauserv start= auto
    sc config bits start= auto
    sc config DcomLaunch start= auto
    net stop wuauserv
    net start wuauserv
    net stop bits
    net start bits
    net start DcomLaunch
  3. Click File, click Save As, and then type Repair.bat.
  4. In the Save as type box, click All Files.
  5. In the Save in box, click Desktop, and then click Save.
  6. On the File menu, click Exit.
  7. Double-click the Repair.bat file that you saved in step 5. This action starts the required services.
  8. Try to install the updates again. If you can install the updates, delete the Repair.bat file. To delete the Repair.bat file, right-click Repair.bat, click Delete, and then click Yes.

Windows Vista and Windows Server 2008

To start the required services in Windows Vista or in Windows Server 2008, follow these steps:
  1. Click Start Start button  , type Notepad in the Start Search box, and then click Notepad in the Programs list.
  2. Copy the following text, and then paste the text into Notepad:
    sc config wuauserv start= auto
    sc config bits start= auto
    sc config DcomLaunch start= auto
    net stop wuauserv
    net start wuauserv
    net stop bits
    net start bits
    net start DcomLaunch
  3. Click File, click Save As, and then type Repair.bat.
  4. In the Save as type box, click All Files (*.*).
  5. In the Save in box, click Desktop, and then click Save.
  6. On the File menu, click Exit.
  7. Right -click the Repair.bat file that you saved in step 5, and then click Run as administrator. This action starts the required services.

    User Access Control permission If you are prompted for an administrator password or confirmation, type the password, or click Continue.
  8. Try to install the updates again. If you can install the updates, delete the Repair.bat file. To delete the Repair.bat file, right-click Repair.bat, click Delete, and then click Yes..
For more information about how to troubleshoot this problem with Windows Update or Microsoft Update, visit the following Microsoft Web site:
Properties

Article ID: 958043 - Last Review: Sep 29, 2008 - Revision: 1

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