Note This does not happen for a Microsoft Exchange Server e-mail account.
Method 1: Download and install the latest version of ActiveSync for your deviceTo download ActiveSync version 4.5 for Windows XP or earlier versions of Microsoft Windows, visit the following Microsoft Web site:
Method 2: Download and install the Windows Mobile 6.1 Hotfix for Sending POP and IMAP E-mailTo resolve this problem, download and install the Windows Mobile 6.1 Hotfix for Sending POP and IMAP E-mail (958639).
The following file is available for download from the Microsoft Download Center:
Download the Windows Mobile 6.1 Hot Fix package now.
Release Date: November 12, 2008
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
Note After you install this update, your Windows Mobile device will automatically restart to complete the installation.
To see if there is an operating system update for your phone, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/meet/wm65-upgrade.mspx
- For more information about communicating with friends, family, and business associates, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Communicating-touch.aspx
- For more information about staying connected, visit the following Microsoft Web site: http://www.microsoft.com/windowsmobile/en-us/help/v6-0/Staying-Connected.aspx
Article ID: 958639 - Last Review: Oct 9, 2011 - Revision: 1