- The Conferencing Attendant service or the Conferencing Announcement service might not run correctly.
- The content of the customized voice prompt file might not match with the interactive voice response (IVR) workflow.
- The audio quality of the customized prompt may differ from the existing prompt.
The Conferencing Attendant service includes media files for fourteen languages. If you replace or update a media file for a specific language, you may want to replace or update all other media files for that language so that the users have a consistent experience. For example, if you change the English version of the welcome message to state your organization’s name, you may want to change the files that provide other English messages that refer to your company's name to match the welcome message.
Media file requirementsIf you decide to replace existing media files, the files that you replace them with must meet the following requirements:
- Windows Media Audio (WMA) file format
- 16-bit mono
- 48 kbps 2-pass CBR (constant bit rate)
- Speech level at -24DB
Spoken message media filesBy default, the spoken message media files are located in the following folder:
Music media filesBy default, the music media files that are used to play music to users who are on hold are located in the following folder:
Replace media filesTo replace a media file, follow these steps:
- Open the folder that contains either the message files or the music files, and then locate the specific .wma file that you want to replace.
- Rename the old file by adding the prefix "Old_" to the file name.
- Copy the customized media file to the folder.
- Rename the media file so that it uses the same file name of the original file.
- Repeat these steps for each media file that you want replace with a customized version of that file.
Article ID: 961177 - Last Review: Feb 27, 2009 - Revision: 1