Description of the update package for Office Communications Server 2007: April 2009

Applies to: Office Communications Server 2007

Summary


This article describes the Office Communications Server 2007 issue that is fixed in the update package for Microsoft Office Communications Server 2007 that is dated April 2009.
This article describes the following items about the update package:
  • The issues that the update package fixes.
  • The prerequisites for installing the update package.
  • Whether you must restart the computer after you install the update package.
  • Whether the update package is replaced by any other update package.
  • Whether you must make any registry changes.
  • The files that the update package contains.

INTRODUCTION


Issues that this update package fixes

 This update package fixes the following issue:  

961252 On front-end servers that are running Office Communications Server 2007, the RtcSrv service crashes and restarts repeatedly

A service reliability issue also has been resolved by this fix.

More Information


Update package information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Known issue

After you install this update, you may receive the following error message on a computer that is running Communications Server 2007 "IM Conferencing" or "Telephony Conferencing" server roles:
Error 1053: The service did not respond to the start or control request in a timely fashion.
For the IM Conferencing service (Rtcimmcu):

If you receive this error message after you install the update, create the Immcusvc.exe.config file. To do this, follow these steps:
  1. Start Notepad.
  2. Paste (or type) the following text into Notepad:
    <configuration> 
    <runtime>
    <generatePublisherEvidence enabled="false"/>
    </runtime>
    </configuration>
  3. On the File menu, click
    Save, and then name the file
    Immcusvc.exe.config.
  4. Save the file in the same location as the Immcusvc.exe file. By default, this is in the following location:
    %Program Files%\Microsoft Office Communications Server 2007\Server\IM Conferencing
Start the Services.msc process, and then start the Office Communications Server IM Conferencing service. By using the Immcusvc.exe.config configuration file, the Authenticode signature verification process is bypassed for the Immcusvc.exe file and for all dependent binaries. Additionally, the IM Conferencing service now starts in a timely manner.

For the Telephony Conferencing service (Rtcacpmcu):

If you receive this error message after you install the update, create the Acpmcusvc.exe.config file. To do this, follow these steps:
  1. Start Notepad.
  2. Paste (or type) the following text into Notepad:
    <configuration> 
    <runtime>
    <generatePublisherEvidence enabled="false"/>
    </runtime>
    </configuration>
  3. On the File menu, click
    Save, and then name the file
    Acpmcusvc.exe.config.
  4. Save the file in the same location as the Immcusvc.exe. By default, this is the following location:
    %Program Files%\Microsoft Office Communications Server 2007\Server\ Telephony Conferencing
Start the Services.msc process, and then start the Office Communications Server Telephony Conferencing service. By using the Acpmcusvc.exe.config configuration file, the Authenticode signature verification process is bypassed for the Acpmcusvc.exe file and for all dependent binaries. Additionally, the Telephony Conferencing service now starts in a timely manner.

Note This workaround works only with the Microsoft .NET Framework 2.0 Service Pack 1 (SP1) and later versions. Additionally, use this workaround only if you receive error 1053 after you apply the update on the server.


For the Web Conferencing service (Rtcdatamcu):

If you receive this error message after you install the update, create the Datamcusvc.exe.config file. To do this, follow these steps:
  1. Start Notepad.
  2. Paste (or type) the following text into Notepad:
    <configuration> <runtime> <generatePublisherEvidence enabled="false"/> </runtime> </configuration>

  3. On the File menu, click Save, and then name the file Datamcusvc.exe.config.
  4. Save the file in the same location as the Datamcusvc.exe file. By default, this is in the following location:

    %Program Files%\Microsoft Office Communications Server 2007\Server\Web Conferencing
  5. Start Services.msc, and then start the Office Communications Server Web Conferencing service.

By using the Datamcusvc.exe.config configuration file, the Authenticode signature verification process is bypassed for the Datamcusvc.exe file and for all dependent binaries. Additionally, the Web Conferencing service now starts in a timely manner.

Prerequisites

There are no prerequisites for installing this update package.

Restart requirement

You do not have to restart the computer after you apply this update package.

Update replacement information

This update package replaces the following update package:
956389 Description of the update package for Communications Server 2007: November 2008

Registry information

To use one of the update packages in this package, you do not have to make any changes to the registry.

Update package installation information

To install this update package, install the OCS2007-KB961569-x86-Server.msp package on the following computers:
  • Standard Edition Server
  • Enterprise Edition Server – Front End
  • Proxy Server
  • Director Server
  • Edge Server
  • Forwarding Proxy

Removal information

To remove this update package, use the Add or Remove Programs item in Control Panel.

Sometimes, when you try to remove this update package, you are prompted for the installation CD. If this behavior occurs, insert the installation CD, or provide the path at which the source files can be found.

File information

Note Because all our updates are cumulative, this update also includes all the previously released hotfixes for Office Communications Server 2007.This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

After the update is installed, the global version of this update has the file attributes, or a later version of the file attributes, that are listed in the following table:
File nameFile versionFile sizeDateTimePlatform
Abserver.exe3.0.6362.74201,72803-Apr-200912:34x86
Apiem.dll3.0.6362.17665,08803-Apr-200912:34x86
Microsoft.rtc.server.mcuinfrastructure.dll3.0.6362.1221,423,24803-Apr-200912:34x86
Rtcarcha.dll3.0.6362.130625,99203-Apr-200912:34x86
Sipstack.dll3.0.6362.901,852,92803-Apr-200912:34x86
Translationservice.exe3.0.6362.80267,28803-Apr-200912:34x86
Wrtces.dll3.0.6362.812,883,58403-Apr-200912:34x86

References


For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates