After you migrate users from Microsoft Live Communications Server 2005 to Microsoft Office Communications Server, users cannot log on to the Office Communications Server by using a Microsoft Office Communicator 2007 client or a Microsoft Office Communicator 2007 R2 client. When this happens, users receive the following error message:
Your account is not configured to use the Communications Service. Contact your system administrator.Additionally, the Communicator client tracing logs may log the following error code that is returned by the server:
This issue occurs if the Enable enhanced presence option for individual users is not enabled in the Active Directory Users and Computers snap-in for Office Communications Server.
To resolve this issue, follow these steps:
- In the Active Directory Users and Computers snap-in for Office Communications Server, right-click the user account, and then click
- On the Communications tab, click
- In the User Options dialog box, click to select the Enable enhanced presence check box, and then click
- Click OK to close the user
Properties dialog box.
Article ID: 961948 - Last Review: Apr 7, 2010 - Revision: 1