Stop error when you log off from a Terminal Services session on a terminal server that is running Windows Server 2003 SP1 or Windows Server 2003 SP2: "Stop 0x000000ba"

Applies to: Microsoft Windows Server 2003 Datacenter Edition (32-bit x86)Microsoft Windows Server 2003 Datacenter Edition for Itanium-Based SystemsMicrosoft Windows Server 2003 Datacenter x64 Edition More

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms


When you log off from a Terminal Services session on a terminal server that is running Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 SP2, you encounter the following Stop error on the terminal server:
Stop 0x000000ba (SESSION_HAS_VALID_VIEWS_ON_EXIT)

Cause


This problem occurs because of a memory leak in the Rdpdd.dll module. This triggers the problem that is described in the "Symptoms" section during the logoff process.

Resolution


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 SP1 or Windows Server 2003 SP2 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information


This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 Service Pack 1, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.334199,97611-May-200916:59x86
Windows Server 2003 Service Pack 2, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.451199,97611-May-200916:37x86
Windows Server 2003 Service Pack 1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.3341327,30411-May-200914:57IA-64
Windows Server 2003 Service Pack 2, Itanium-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.4511327,30411-May-200915:05IA-64
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.3341166,02411-May-200914:57x64
Windows Server 2003 Service Pack 2, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll5.2.3790.4511166,02411-May-200915:13x64

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information


For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates