Error message when you try to start the Microsoft Dynamics NAV 2009 RoleTailored Client in a three-tier environment: "Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'"

Symptoms

When you try to start the RoleTailored Client in a three-tier environment in Microsoft Dynamics NAV 2009, you receive the following error message:
Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.

Resolution

Hotfix information

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:You can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the following files.
File nameFile versionFile sizeDateTimePlatform
Dundaswinchart.dll5.0.0.16922,733,92004-Mar-200916:01x86
Httpcfg.exe5.2.3790.022,35204-Mar-200916:00x86
Microsoft.dynamics.framework.patterns.dll1.2.10579.9671,63204-Mar-200907:38x86
Microsoft.dynamics.framework.ui.dll1.2.10579.96653,25604-Mar-200907:38x86
Microsoft.dynamics.framework.ui.mapping.dll1.2.10579.96100,31204-Mar-200907:38x86
Microsoft.dynamics.framework.ui.navigation.dll1.2.10579.9621,46404-Mar-200907:38x86
Microsoft.dynamics.framework.ui.ux2006.dll1.2.10579.9692,04804-Mar-200915:50x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.2.10579.9638,81604-Mar-200915:50x86
Microsoft.dynamics.framework.ui.windows.dll1.2.10579.9683,92804-Mar-200907:38x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.2.10579.962,066,40804-Mar-200907:38x86
Microsoft.dynamics.framework.ui.winforms.dll1.2.10579.96632,79204-Mar-200907:38x86
Microsoft.dynamics.nav.client.builder.dll6.0.28795.0165,77604-Mar-200915:50x86
Microsoft.dynamics.nav.client.exe6.0.28795.0141,18404-Mar-200915:50x86
Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68804-Mar-200915:50x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.28795.075,68004-Mar-200915:50x86
Microsoft.dynamics.nav.client.ui.dll6.0.28795.0427,90404-Mar-200915:51x86
Microsoft.dynamics.nav.client.winforms.dll6.0.28795.0276,35204-Mar-200915:51x86
Microsoft.dynamics.nav.client.winforms.tlbNot Applicable2,65204-Mar-200912:02Not Applicable
Microsoft.dynamics.nav.language.dll6.0.28795.01,865,60004-Mar-200915:51x86
Microsoft.dynamics.nav.ncl.dll6.0.28795.0489,33604-Mar-200915:51x86
Microsoft.dynamics.nav.server.exe6.0.28795.0137,08804-Mar-200915:50x86
Microsoft.dynamics.nav.server.exe.configNot Applicable21105-Nov-200817:01Not Applicable
Microsoft.dynamics.nav.service.dll6.0.28795.0120,70404-Mar-200915:50x86
Microsoft.dynamics.nav.service.runtime.dll6.0.28795.063,37604-Mar-200915:50x86
Microsoft.dynamics.nav.service.webservices.dll6.0.28795.0128,92004-Mar-200915:50x86
Microsoft.dynamics.nav.types.dll6.0.28795.0382,84004-Mar-200915:51x86
Microsoft.dynamics.nav.watson.dll6.0.28795.038,78404-Mar-200915:50x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,12804-Mar-200916:01x86
Msoutl.olb11.0.5510.0200,24805-Nov-200816:48Not Applicable
Nclcsrt.etxNot Applicable87,27904-Mar-200909:06Not Applicable
Nclcsrt.stxNot Applicable81,08304-Mar-200909:06Not Applicable
Nclcsrts.dllNot Applicable1,394,51204-Mar-200916:01x86
Ndbcs.dll6.0.28795.01,337,16804-Mar-200916:01x86

Note


If the hotfix or the update includes translated versions of the fin.stx or the fin.etx files, you must replace the fin.stx or the fin.etx files that are installed in the specific language folders of the installation directory.


To replace the fin.stx or the fin.etx, follow these steps.


Note The following example references a German installation.
  1. Copy the W1 fin.stx and the fin.etx files to the following folder.

    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
  2. Copy the fin.stx and the fin.etx files from the ENU folder to the following folder.

    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\ENU\
  3. Copy the fin.stx and the fin.etx files from the DEU folder to the following folder.

    C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\DEU\

    In some cases, the new client executable files convert the database format. You must update all clients. For the Native option, you must also update the server installation.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Article ID: 968189 - Last Review: Jan 30, 2017 - Revision: 2

Microsoft Dynamics NAV 2009

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