FIX: You cannot play a Windows Media file on a Windows Embedded CE 6.0-based device if the video render of the device uses the YV12 format to render the media file


You cannot play a Windows Media file on a Windows Embedded CE 6.0-based device if the video render of the device uses the YV12 format to render the media file. When this problem occurs, the application screen will not display anything unless you have set a customized error message.

Additionally, if you play the file in Windows Media Player, you receive the following error message in the Debug output window.

CWMVideoDecMediaObject::InternalProcessOutput - WMVideoDecGetOutput failed - returned 0x5

You receive the error message when you perform the following actions:
  • You use Kernel Independent Transport Layer (KITL) to connect the device in Windows Embedded CE 6.0 Platform Builder
  • You enable the debug zone of the wmvdmod.dll module


This problem occurs because the Microsoft DirectX Media Object (DMO) miscalculates the width of an image when the YV12 format is used as the output format. Therefore, the file cannot be rendered.


Software update information

A supported software update is now available from Microsoft as Windows CE 6.0 Platform Builder Monthly Update (April 2009). You can confirm this by scrolling to the "File information" section of this article. The package file name contains the product version, date, Knowledge Base article number, and processor type. The package file name format is:
Product version-yymmdd-kbnnnnnn-processor type
For example: Wincepb50-060503-kb917590-armv4i.msi is the ARMV4i Windows CE 5.0 Platform Builder fix that is documented in KB article 917590 and that is contained in the May 2006 monthly update. To resolve this problem immediately, click the following article number for information about obtaining Windows CE Platform Builder and core operating system software updates:
837392 How to locate core operating system fixes for Microsoft Windows CE Platform Builder products


This update is supported only if all previously issued updates for this product have also been installed.

Restart requirement

After you apply this software update, you must perform a clean build of the whole platform. To do this, use one of the following methods:
  • On the Build menu, click Clean, and then click Build Platform
  • On the Build menu, click Rebuild Platform.
You do not have to restart the computer after you apply this software update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this software update package has the file attributes or the later file attributes that are listed in the following table.

File nameFile sizeDateTime

The English version of this software update package has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile sizeDateTimePath
Windows embedded ce 6.0_update_kb968612.htm7,65815-Apr-200917:40090415_kb968612


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about how to set and register debug zones, visit the following Microsoft Developer Network (MSDN) Web site:For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Article ID: 968612 - Last Review: Feb 16, 2017 - Revision: 3