When you use a Data Protection Manager (DPM) 2007 server to perform a snapshot backup for an Exchange Server 2007 Service Pack 1 (SP1) server, the Microsoft Exchange Information Store service crashes. Therefore, no client accesses respond and you must restart the Exchange Information Store service to resolve the problem. Additionally, when this problem occurs, the following events are logged:
Events logged Event Type: Error Event Source: ESE Event Category: ShadowCopy Event ID: 2002 Description: Information Store (xxxx) Shadow copy instance xx encountered error -560 on freeze.
Event Type: Error Event Source: ESE Event Category: ShadowCopy Event ID: 2007 Description: Information Store (xxxx) Shadow copy instance xx aborted.
To resolve this problem, install Update Rollup 9 for Exchange 2007 Service Pack 1. For more information about Update Rollup 9 for Exchange Server 2007 Service Pack 1, see the following Exchange Help topic:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 968621 - Last Review: Feb 16, 2017 - Revision: 3