"Add-on can cause Internet Explorer to stop responding or crash" error when you run Drive Letter Access

Resolution

To fix the compatibility issue that occurs when you try to use the Drive Letter Access add-on in Windows Internet Explorer 8 or Internet Explorer 9, use one of the following methods.  

Note
Before this issue occurs, you receive the following warning:

This add-on can cause Internet Explorer to stop responding or crash
Internet Explorer <n> is not compatible with your version of the "Drive Letter Access" Internet Explorer add-on.
Method 1: Disable the Drive Letter Access add-on in Internet Explorer
Method 2: Install the latest version of the add-on

More Information


You can also get help from the Microsoft Community online community, search for more information on Microsoft Support or Windows Help and How To, or learn more about Assisted Support options.


Properties

Article ID: 969228 - Last Review: Apr 30, 2014 - Revision: 1

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