There is a limited number of USB ports available on some chipsets. Therefore, manufacturers sometimes build internal USB 2.0 hubs into their computers. If a Bluetooth dongle is connected to a USB 2.0 hub, the Bluetooth device may stop working intermittently. This occurs when a USB command times out. The computer hardware configuration determines the frequency of the time-outs.
Note This update includes additional error code handling to address the Bluetooth USB hub error conditions and the driver reset issue.
Update for Windows Vista 32-bit editionsUpdate for Windows Vista 64-bit editions
- Portable computer users
If your portable computer has a Bluetooth switch, use the Bluetooth switch to disable and then enable the Bluetooth radio.
- Desktop users
Disconnect and then reconnect the Bluetooth dongle.
- All users
In Device Manager, disable and then enable the Bluetooth radio. To do this, follow these steps:
- Click Start, click Control Panel, and then click Device Manager.
- Right-click the Bluetooth radio, and then click Disable.
- After the Bluetooth radio is disabled, right-click the Bluetooth radio, and then click Enable.
Article ID: 970408 - Last Review: Jul 14, 2009 - Revision: 1