A report is not sent to a specified printer when you print the report from the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

In Microsoft Dynamics NAV 2009, you want to make sure that a specific report always prints to a specific printer. In the Printer Selection Setup in Microsoft Dynamics NAV, you have set up the report accordingly.


However, when you print the report from the Role Tailored Client (RTC), the report is sent to a default printer instead of to the printer that you have specified. This problem occurs if you leave the User ID field blank in the Printer Selection Setup in Microsoft Dynamics NAV to make sure that the Printer selection applies to all users.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you encounter an issue while you are downloading or installing this hotfix, or if you have other technical support questions, contact your partner. Or, if you are enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics and related products by telephone. To do this, visit one of the following Microsoft Web sites:

Partners Customers In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.
  1. Replace the following files in the Microsoft Dynamics NAV Server installation with the hotfix or update files.
    File nameFile versionFile sizeDateTimePlatform
    Httpcfg.exe5.2.3790.022,33626-Apr-200915:39x86
    Microsoft.dynamics.nav.language.dll6.0.29070.01,865,58426-Apr-200915:28x86
    Microsoft.dynamics.nav.ncl.dll6.0.29070.0489,33626-Apr-200915:28x86
    Microsoft.dynamics.nav.server.exe6.0.29070.0137,07226-Apr-200915:28x86
    Microsoft.dynamics.nav.server.exe.configNot applicable21105-Nov-200817:01Not applicable
    Microsoft.dynamics.nav.service.dll6.0.29070.0120,70426-Apr-200915:28x86
    Microsoft.dynamics.nav.service.runtime.dll6.0.29070.063,37626-Apr-200915:28x86
    Microsoft.dynamics.nav.service.webservices.dll6.0.29070.0128,92026-Apr-200915:28x86
    Microsoft.dynamics.nav.types.dll6.0.29070.0382,83226-Apr-200915:28x86
    Microsoft.dynamics.nav.watson.dll6.0.29070.038,78426-Apr-200915:28x86
    Nclcsrt.etxNot applicable87,27926-Apr-200908:32Not applicable
    Nclcsrt.stxNot applicable81,08326-Apr-200908:32Not applicable
    Nclcsrts.dllNot applicable1,394,50426-Apr-200915:39x86
    Ndbcs.dll6.0.29070.01,337,15226-Apr-200915:39x86
    To replace the existing files, follow these steps:
    1. Stop the Microsoft Dynamics NAV Server.
    2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:
      C:\Program Files\Microsoft Dynamics NAV\60\Service
    3. Copy the files that you downloaded.
    4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
    5. When you are prompted, click Yes to overwrite the files in the installation directory.
    6. Start the Microsoft Dynamics NAV Server.
  2. Replace the following files in the Common Files folder with the hotfix or the update files.
    File nameFile versionFile sizeDateTimePlatform
    Customization.xmlNot applicable1,11505-Nov-200816:48Not applicable
    Msoutl.olb11.0.5510.0200,24805-Nov-200816:48Not applicable
    To replace the existing files, follow these steps:
    1. Locate the Common Files directory:
      C:\Program Files\Common Files\Microsoft Dynamics NAV\OLSync
    2. Copy the files that you downloaded.
    3. Paste the files that you downloaded into the Common Files directory.
    4. When you are prompted, click Yes to overwrite the files in the installation directory.
  3. Replace the following files in the Windows\System32 folder with the hotfix or the update files.
    File nameFile versionFile sizeDateTimePlatform
    Cdo.dll6.5.7940.0775,49626-Apr-200915:39x86
    Gapi32.dll6.5.7940.071,48826-Apr-200915:39x86
    To replace the existing files, follow these steps:
    1. Locate the Windows\System32 directory:
      C:\Windows\System32
    2. Copy the files that you downloaded.
    3. Paste the files that you downloaded into the Common Files directory.
    4. When you are prompted, click Yes to overwrite the files in the installation directory.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 970473 - Last Review: Jan 30, 2017 - Revision: 2

Microsoft Dynamics NAV 2009

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