The Microsoft Dynamics NAV 2009 Classic client crashes when you export the Approval Request Entries form (662) to Excel 2007 on a computer that is running Windows Vista

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you export the Approval Request Entries form (662) in Microsoft Dynamics NAV 2009 Classic client to Microsoft Office Excel 2007 on a computer that is running Windows Vista, the client application crashes.

Cause

This problem occurs because the export of columns includes Option type fields that use bitmaps.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click
Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files.

To do this, replace the following files in the Microsoft Dynamics NAV Classic client installation with the hotfix or the update files.
File nameFile versionFile sizeDateTimeHashes
Dbm.dll6.0.29082.0444,21628-Apr-200917:27x86
Fin.exe6.0.29082.012,244,79228-Apr-200917:28x86
Finhlink.exe6.0.29082.0452,42428-Apr-200917:28x86
Finsql.exe6.0.29082.012,330,83228-Apr-200917:28x86
Navisionformtoexcel.xsltNot Applicable12,12128-Apr-200906:59Not applicable
Nc_netb.dll6.0.29082.0108,36828-Apr-200917:27x86
Nc_tcp.dll6.0.29082.0108,36828-Apr-200917:27x86
Nc_tcps.dll6.0.29082.0153,40828-Apr-200917:27x86
Ndbcs.dll6.0.29082.01,337,15228-Apr-200917:27x86
Slave.exe6.0.29082.0161,60028-Apr-200917:27x86
To replace the existing Microsoft Dynamics NAV files, follow these steps:
  1. Close the Microsoft Dynamics NAV Classic client.
  2. Locate the Microsoft Dynamics NAV Classic client installation directory. The Microsoft Dynamics NAV Classic client is usually installed in the following directory.
    C:\Program Files\Microsoft Dynamics NAV\60\Classic
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic client installation directory.
  5. When prompted, click Yes to overwrite the files in the installation directory.
  6. If the hotfix or the update includes translated versions of the fin.stx or the fin.etx files, you must replace the fin.stx or the fin.etx files that are installed in the specific language folders of the installation directory.
    To replace the fin.stx or the fin.etx, follow these steps.

    Note The following example references a German installation.
    1. Copy the W1 fin.stx and the fin.etx files to the following folder.
      C:\Program Files\Microsoft Dynamics NAV\60\Classic
    2. Copy the fin.stx and the fin.etx files from the ENU folder to the following folder.
      C:\Program Files\Microsoft Dynamics NAV\60\Classic\ENU
    3. Copy the fin.stx and the fin.etx files from the DEU folder to the following folder.
      C:\Program Files\Microsoft Dynamics NAV\60\Classic\DEU\
    In some cases, the new client executable files convert the database format. You must update all clients.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.
Properties

Article ID: 970762 - Last Review: Jan 30, 2017 - Revision: 2

Microsoft Dynamics NAV 2009

Feedback