To resolve this problem, complete the methods that are provided in this article in the order in which they are presented. If you have previously tried one of these methods, and it did not help to resolve the problem, you can skip that method and proceed to the next one.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following link to view the Windows Online article: