- You have a computer that has Windows XP Service Pack 3 (SP3) installed.
- You enable users to connect remotely to the computer by using Remote Desktop Connection (RDC).
- In the first logon attempt after you restart the computer, you use RDC instead of a console logon.
- To check the value for the CLIENTNAME environment variable, type the following command at a command prompt, and then press ENTER: Set
- You can log off and then log on to the computer to receive the correct value for the CLIENTNAME environment variable. However, when you restart the computer, this problem may recur.
- If the hotfix that is described in Microsoft Knowledge Base (KB) article 281981 is applied to the computer, the CLIENTNAME environment variable is updated correctly after you disconnect and then reconnect to the Remote Desktop Connection session.
If you use Remote Desktop Connection to connect to a Windows XP SP3-based computer, Terminal Services does not update the clientname registry entry on the first logon attempt because the user profile is not loaded completely. Terminal Services does not try to update the clientname registry entry again after the first logon attempt. Therefore, the clientname registry entry is not updated successfully.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must have Windows XP Service Pack 3 installed on the computer.For more information, click the following article number to view the article in the Microsoft Knowledge Base:
Restart requirementYou must restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix replaces the following hotfix:
File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP with Service Pack 3, x86-based versions
|File name||File version||File size||Date||Time||Platform|
Article ID: 971165 - Last Review: Oct 7, 2011 - Revision: 1