Error message when you use the Hyperlink statement to open a file in the Role Tailored Client in Microsoft Dynamics NAV 2009: "File not found"

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This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you use the Hyperlink C/AL statement to open a file in the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009, you receive the following error message:
File not found.
This problem occurs if the file name contains local-specific characters. For example, the file name contains the following characters:
  • ä
  • ö
  • ü

This problem occurs in all non-English versions of Microsoft Dynamics NAV 2009.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, replace the following files in the Microsoft Dynamics NAV Role Tailored Client installation:
File nameFile versionFile sizeDateTimePlatform
Dundaswinchart.dll5.0.0.16922,733,90422-May-200906:06x86
Microsoft.dynamics.framework.patterns.dll1.2.10579.14371,64820-May-200911:09x86
Microsoft.dynamics.framework.ui.dll1.2.10579.143653,26420-May-200911:09x86
Microsoft.dynamics.framework.ui.mapping.dll1.2.10579.143100,32020-May-200911:09x86
Microsoft.dynamics.framework.ui.navigation.dll1.2.10579.14321,48020-May-200911:09x86
Microsoft.dynamics.framework.ui.ux2006.dll1.2.10579.14392,04822-May-200905:55x86
Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.2.10579.14338,81622-May-200905:55x86
Microsoft.dynamics.framework.ui.windows.dll1.2.10579.14383,93620-May-200911:09x86
Microsoft.dynamics.framework.ui.winforms.controls.dll1.2.10579.1432,066,40820-May-200911:09x86
Microsoft.dynamics.framework.ui.winforms.dll1.2.10579.143632,79220-May-200911:09x86
Microsoft.dynamics.nav.client.builder.dll6.0.29210.0165,77622-May-200905:55x86
Microsoft.dynamics.nav.client.exe6.0.29210.0141,18422-May-200905:55x86
Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68822-May-200905:55x86
Microsoft.dynamics.nav.client.serviceconnection.dll6.0.29210.075,68022-May-200905:55x86
Microsoft.dynamics.nav.client.ui.dll6.0.29210.0427,90422-May-200905:56x86
Microsoft.dynamics.nav.client.winforms.dll6.0.29210.0276,36822-May-200905:56x86
Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,65222-May-200901:37Not applicable
Microsoft.dynamics.nav.language.dll6.0.29210.01,865,60022-May-200905:56x86
Microsoft.dynamics.nav.types.dll6.0.29210.0382,84022-May-200905:56x86
Microsoft.office.interop.outlook.dll10.0.4504.0395,12822-May-200906:06x86

To replace these files, follow these steps:
  1. Close the Microsoft Dynamics NAV Role Tailored Client.
  2. Locate the Microsoft Dynamics NAV Role Tailored Client installation directory. The Microsoft Dynamics NAV Role Tailored Client is usually installed in the following directory:
    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
  3. Copy the files that you downloaded.
  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Role Tailored Client installation directory.
  5. Click Yes to overwrite the files in the directory.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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Article ID: 971174 - Last Review: Jan 30, 2017 - Revision: 2

Microsoft Dynamics NAV 2009

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