A terminal server that is running Windows Server 2003 stops responding during the shutdown process if a remote console session is established on the server


Consider the following scenario:
  • You establish a remote console session on a terminal server that is running Windows Server 2003.

    Note To establish a remote console session, run the mstsc /console command.
  • An application calls some APIs to perform an automated shutdown on the terminal server.

    Note Automated shutdown means that you log off all terminal sessions before you shut down the server.
In this scenario, the shutdown process stops responding. Additionally, you have to force shutdown the terminal server to recover from this issue.

This problem occurs if a user performs a console logon to the server before the automated shutdown is called.


The issue is caused by a timing issue in the Termsrv.dll file. When the issue occurs, the winlogon.exe process enters an infinite loop and the shutdown process fails.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, your computer must be running Windows Server 2003 Service Pack 2 (SP2).

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other previously released hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2003 SP2
File nameFile versionFile sizeDateTimePlatform
For all supported Itanium-based versions of Windows Server 2003 SP2
File nameFile versionFile sizeDateTimePlatform
For all supported x64-based versions of Windows Server 2003 SP2
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Article ID: 971310 - Last Review: Oct 7, 2011 - Revision: 1