Windows Server 2008: Error message when you select Roles in Server Manager

Applies to: Windows Server 2008 StandardWindows Server 2008 Web EditionWindows Server 2008 Enterprise More

Symptoms


When you click Roles in Server Manager on a computer that is running Windows Server 2008, your profile does not load correctly and you receive an error message. If you select Error Details, you see the following message:

Server Manager:
Unexpected error refreshing Server Manager; cannot open an anonymous level security token. (Exception from HRESULT: 0x00070543)
For more information, see the event log: Diagnostics, Event Viewer, Applications and Services Logs, Microsoft, Windows, Server Manager, Operational.

To see the event details, open Event Viewer and navigate to Applications and Services Logs\Microsoft\Windows\Server Manager\Operational. Look for Event 1601. This entry provides the following information:

Log Name: Microsoft-Windows-Server Manager/Operational 
Source: Microsoft-Windows-ServerManager 
Date: MM/DD/YYYY hr:min:sec PM 
Event ID: 1601 
Task Category: None 
Level: Error 
Keywords: 
User: XXXXXXXXXXXX 
Computer: XXXXXX.XXXXX 
Description: 
Could not discover the state of the system. An unexpected exception was found: System.Runtime.InteropServices.COMException (0x80070543): Cannot open an anonymous level security token. (Exception from HRESULT: 0x80070543) at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package) at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo() at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize() at Microsoft.Windows.ServerManager.Common.Provider.Initialize(DocumentCollection documents) at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

Cause


This problem may occur if the Component Based Servicing subsystem is corrupted in the Windows operating system. This corruption may result from incorrect permissions that are set by users or the administrator.

Resolution


To resolve this problem, follow these steps:

  1. Click Start, click Run, type dcomcnfg.exe, and then click OK.
  2. If you receive the User Account Control prompt, click OK.
  3. In the console tree, expand Component Services, and then expand Computers.
  4. Right-click My Computer, and then click Properties.
  5. Click Default Properties, and then in the Default Authentication Level list, click Connect.
  6. In the Default Impersonation Level list, click Identify.
  7. Click OK, and then click Yes to confirm the selection.
  8. Close the Component Services console.

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.