Error message when you click "Post and Print" in the Bank Account Reconciliation dialog box to print a reconciliation in Microsoft Dynamics NAV 2009: "The Bank Acc. Reconciliation does not exist"

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.
This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you click Post and Print in the
Bank Account Reconciliation dialog box to print the reconciliation in Microsoft Dynamics NAV 2009, you receive the following error message:
The Bank Acc. Reconciliation does not exist. Identification fields and values: Bank Account No.='Account_number',Statement No.='Statement_number' Bank Account No.:
Account_number, Statement No.:
Statement_number

Page Edit - Bank Acc. Reconciliation - Account_number
Statement_number has to close.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.




How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.

The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.

If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.

If you click
Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.
  1. Replace the following files in the Microsoft Dynamics NAV Classic client installation with the hotfix or the update files.
    File nameFile versionFile sizeDateTimePlatform
    Dbm.dll6.0.29285.0444,23207-Jun-200910:26x86
    Fin.exe6.0.29285.012,244,80807-Jun-200910:26x86
    Finhlink.exe6.0.29285.0452,43207-Jun-200910:26x86
    Finsql.exe6.0.29285.012,330,83207-Jun-200910:26x86
    Nc_netb.dll6.0.29285.0108,36807-Jun-200910:26x86
    Nc_tcp.dll6.0.29285.0108,36807-Jun-200910:26x86
    Nc_tcps.dll6.0.29285.0153,40807-Jun-200910:26x86
    Ndbcs.dll6.0.29285.01,337,16807-Jun-200910:26x86
    Slave.exe6.0.29285.0161,61607-Jun-200910:26x86
    To replace the existing Microsoft Dynamics NAV files, follow these steps:
    1. Close the Microsoft Dynamics NAV Classic client.
    2. Locate the Microsoft Dynamics NAV Classic client installation directory. The Microsoft Dynamics NAV Classic client is usually installed in the following directory.
      C:\Program Files\Microsoft Dynamics NAV\60\Classic
    3. Copy the files that you downloaded.
    4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic client installation directory.
    5. When prompted, click Yes to overwrite the files in the installation directory.
    6. If the hotfix or the update includes translated versions of the fin.stx or the fin.etx files, you must replace the fin.stx or the fin.etx files that are installed in the specific language folders of the installation directory.
      To replace the fin.stx or the fin.etx, follow these steps.

      Note The following example references a German installation.
      1. Copy the W1 fin.stx and the fin.etx files to the following folder.
        C:\Program Files\Microsoft Dynamics NAV\60\Classic
      2. Copy the fin.stx and the fin.etx files from the ENU folder to the following folder.
        C:\Program Files\Microsoft Dynamics NAV\60\Classic\ENU
      3. Copy the fin.stx and the fin.etx files from the DEU folder to the following folder.
        C:\Program Files\Microsoft Dynamics NAV\60\Classic\DEU\
      In some cases, the new client executable files convert the database format. You must update all clients.
  2. Replace the following files in the Microsoft Dynamics NAV RoleTailored client installation with the hotfix or the update files.
    File nameFile versionFile sizeDateTimePlatform
    Dundaswinchart.dll5.0.0.16922,733,92007-Jun-200910:26x86
    Microsoft.dynamics.framework.patterns.dll1.2.10579.15571,63205-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.dll1.2.10579.155653,25605-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.mapping.dll1.2.10579.155100,31205-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.navigation.dll1.2.10579.15521,46405-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.ux2006.dll1.2.10579.15592,04807-Jun-200910:15x86
    Microsoft.dynamics.framework.ui.ux2006.winforms.dll1.2.10579.15538,81607-Jun-200910:15x86
    Microsoft.dynamics.framework.ui.windows.dll1.2.10579.15583,93605-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.winforms.controls.dll1.2.10579.1552,066,40805-Jun-200918:41x86
    Microsoft.dynamics.framework.ui.winforms.dll1.2.10579.155632,79205-Jun-200918:41x86
    Microsoft.dynamics.nav.client.builder.dll6.0.29285.0165,77607-Jun-200910:16x86
    Microsoft.dynamics.nav.client.exe6.0.29285.0141,18407-Jun-200910:16x86
    Microsoft.dynamics.nav.client.interop.communicator.dll1.0.559.18375,68007-Jun-200910:15x86
    Microsoft.dynamics.nav.client.serviceconnection.dll6.0.29285.075,68007-Jun-200910:15x86
    Microsoft.dynamics.nav.client.ui.dll6.0.29285.0427,90407-Jun-200910:16x86
    Microsoft.dynamics.nav.client.winforms.dll6.0.29285.0276,35207-Jun-200910:16x86
    Microsoft.dynamics.nav.client.winforms.tlbNot applicable2,65207-Jun-200906:18Not applicable
    Microsoft.dynamics.nav.language.dll6.0.29285.01,865,58407-Jun-200910:16x86
    Microsoft.dynamics.nav.types.dll6.0.29285.0382,84007-Jun-200910:16x86
    Microsoft.office.interop.outlook.dll10.0.4504.0395,13607-Jun-200910:26x86
    To replace the existing Microsoft Dynamics NAV files, follow these steps:
    1. Close the Microsoft Dynamics NAV RoleTailored client.
    2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory.
      C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client
    3. Copy the files that you downloaded.
    4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.
    5. When prompted, click Yes to overwrite the files in the installation directory.
  3. Replace the following files in the Microsoft Dynamics NAV Server installation with the hotfix or the update files.
    File nameFile versionFile sizeDateTimePlatform
    Cdo.dll6.5.7940.0775,49607-Jun-200910:26x86
    Customization.xmlNot applicable1,11505-Nov-200816:48Not applicable
    Gapi32.dll6.5.7940.071,50407-Jun-200910:26x86
    Httpcfg.exe5.2.3790.022,35207-Jun-200910:26x86
    Microsoft.dynamics.nav.language.dll6.0.29285.01,865,58407-Jun-200910:16x86
    Microsoft.dynamics.nav.ncl.dll6.0.29285.0489,33607-Jun-200910:16x86
    Microsoft.dynamics.nav.server.exe6.0.29285.0137,07207-Jun-200910:16x86
    Microsoft.dynamics.nav.server.exe.configNot applicable21117-May-200920:57Not applicable
    Microsoft.dynamics.nav.service.dll6.0.29285.0120,70407-Jun-200910:16x86
    Microsoft.dynamics.nav.service.runtime.dll6.0.29285.063,36007-Jun-200910:15x86
    Microsoft.dynamics.nav.service.webservices.dll6.0.29285.0128,92007-Jun-200910:16x86
    Microsoft.dynamics.nav.types.dll6.0.29285.0382,84007-Jun-200910:16x86
    Microsoft.dynamics.nav.watson.dll6.0.29285.038,78407-Jun-200910:15x86
    Msoutl.olb11.0.5510.0200,24805-Nov-200816:48Not applicable
    Nclcsrt.etxNot applicable87,27907-Jun-200902:38Not applicable
    Nclcsrt.stxNot applicable81,08307-Jun-200902:38Not applicable
    Nclcsrts.dllNot applicable1,394,50407-Jun-200910:26x86
    Ndbcs.dll6.0.29285.01,337,16807-Jun-200910:26x86
    1. Stop the Microsoft Dynamics NAV Server.
    2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory.
      C:\Program Files\Microsoft Dynamics NAV\60\Service
    3. Copy the files that you downloaded.
    4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.
    5. When prompted, click Yes to overwrite the files in the installation directory.
    6. Start the Microsoft Dynamics NAV Server.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Article ID: 972372 - Last Review: Jan 30, 2017 - Revision: 2

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