When you try to install a Windows Live program (for example, Windows Live Messenger or Windows Live Family Safety), the Windows Live Essentials installation fails, and you receive the following error code:
This issue occurs because a previous installation puts the computer in a state where a restart is pending.
To resolve this issue, restart the computer, and then reinstall Windows Live Essentials. To do this, follow these steps:
- Restart the computer.
- Visit the following Windows Live Web site:
- Click the Download button.
- When the file download dialog box pops up, click Run to start the Installation Wizard.
- Reinstall Windows Live Essentials
Article ID: 974061 - Last Review: Aug 5, 2009 - Revision: 1