Message "Subsystem needed to support the image type is not present" error when installing or running applications on Windows Server 2008 R2 Core

Applies to: Windows Server 2012 StandardWindows Server 2012 EssentialsWindows Server 2008 R2 Datacenter More

Source: Microsoft Support

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Symptom




When you run or install applications on a Windows Server 2008 R2 computer running as a Server Core, you receive the following message:


    "The subsystem needed to support the image type is not present"

Cause




The 32-bit subsystem support has been removed from the server, either manually or through an automated build process. This can be confirmed by running the following command:


                dism /online /get-features /format:table


Examine the output and confirm the following:


                ServerCore-WOW64 | Disabled

Resolution




To enable the 32-bit subsystem:


1.       Logon to the Server Core computer as an administrator.


2.       Run the following command exactly as shown:


            DISM.EXE /online /enable-feature /featurename:ServerCore-WOW64


            Note: The feature name 'ServerCore-WOW64' is case sensitive.


3.       Restart the computer when prompted.

More Information




To reproduce this scenario:

To enable the 32-bit subsystem:


1.       Logon to the Server Core computer as an administrator.


2.       Run the following command exactly as shown:


DISM.EXE /online /enable-feature /featurename:ServerCore-WOW64


Note: The feature name 'ServerCore-WOW64' is case sensitive.


3.       Restart the computer when prompted.


 More Information

Any applications that are compiled with 32-bit code will not run on Server Core when the 32-bit subsystem has been removed. This also include the installers of 64-bit applications, where the installer itself contains 32-bit code.


References

For more information, review:


What's New in the Server Core Installation Option: http://technet.microsoft.com/en-us/library/dd883268(WS.10).aspx

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