The On-Screen Keyboard displays the numeric keypad incorrectly after you set the default input language to Chinese (Simplified, PRC) in Windows 7 and in Windows Server 2008 R2

Applies to: Windows 7 StarterWindows 7 Home BasicWindows 7 Home Premium More


Consider the following scenario on a computer that is running Windows 7 or Windows Server 2008 R2:
  • You enable the Chinese (Simplified, PRC) keyboard.
  • You set Chinese (Simplified, PRC) as the default input language.
  • You use the On-Screen Keyboard (OSK).
  • You enable the numeric keypad in the OSK.
In this scenario, the numeric keypad displays incorrectly. For example, the number "3" is displayed as "1," and the number "8" is displayed as "4."

Note The incorrectly displayed numbers still function correctly.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows 7
  • Windows Server 2008 R2

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 7 and Windows Server 2008 R2 file information notes
  • VersionProductMilestoneService branch
    6.1.7600.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.7600.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
For all supported x64-based versions of Windows Server 2008 R2 and of Windows 7
File nameFile versionFile sizeDateTime
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.