Error when previewing a scan using Windows Fax and Scan: "An error occurred while setting scanner properties"

Applies to: Windows 7 StarterWindows 7 Home BasicWindows 7 Home Premium More

Symptoms


Consider the following scenario:
  • You are using Windows Fax and Scan on a Windows 7-based computer.
  • You begin a new scan and then select Feeder(Scan both sides) for duplex-mode scanning. 
  • You select Preview to preview the scan.  

In this scenario, the preview scanning may fail, and you receive the following error message:

An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.

Cause


This is a known issue with Windows Fax and Scan on Windows 7-based computers.

Resolution


You may be unable to preview when you are scanning both sides by using a duplex-capable ADF Web Services scanner. To preview a scan, manually select single-side (simplex) scanning.