Symptoms
You have a computer that is running Windows 7 RTM. When the system is under heavy load, you may encounter one or more of the following problems:
-
The hotkey on your keyboard does not work. For example, you press the hotkey to control the brightness of your computer screen. However, the level of brightness does not change.
-
Windows 7 stops responding when you shut down the computer or put the computer into Sleep.
This problem frequently occurs on computers that have multiple processors or that have a processor with multiple cores.Note: The issue is fixed in Windows 7 Service Pack 1
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, your computer must be running Windows 7.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). The dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time (DST) bias. Additionally, the dates and times may change when you perform certain operations on the files.
Windows 7 file information notes
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Acpi.sys |
6.1.7600.20561 |
274,504 |
29-Oct-2009 |
07:28 |
x86 |
|
Errdev.sys |
6.1.7600.16385 |
7,168 |
13-Jul-2009 |
23:19 |
x86 |
|
Wmiacpi.sys |
6.1.7600.16385 |
11,264 |
13-Jul-2009 |
23:19 |
x86 |
For all supported x64-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Acpi.sys |
6.1.7600.20561 |
334,424 |
29-Oct-2009 |
18:56 |
x64 |
|
Errdev.sys |
6.1.7600.16385 |
9,728 |
13-Jul-2009 |
23:31 |
x64 |
|
Wmiacpi.sys |
6.1.7600.16385 |
14,336 |
13-Jul-2009 |
23:31 |
x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7
Additional files for all supported x86-based versions of Windows 7
|
File name |
Package_1_for_kb977307~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,827 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
|
File name |
Package_2_for_kb977307~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,827 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb977307_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,714 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
|
File name |
X86_acpi.inf_31bf3856ad364e35_6.1.7600.20561_none_22fa5788486c646c.manifest |
|
File version |
Not Applicable |
|
File size |
3,164 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:10 |
|
Platform |
Not Applicable |
Additional files for all supported x64-based versions of Windows 7
|
File name |
Amd64_acpi.inf_31bf3856ad364e35_6.1.7600.20561_none_7f18f30c00c9d5a2.manifest |
|
File version |
Not Applicable |
|
File size |
3,168 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:12 |
|
Platform |
Not Applicable |
|
File name |
Package_1_for_kb977307~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,837 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
|
File name |
Package_2_for_kb977307~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,837 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
|
File name |
Package_for_kb977307_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum |
|
File version |
Not Applicable |
|
File size |
1,724 |
|
Date (UTC) |
29-Oct-2009 |
|
Time (UTC) |
23:07 |
|
Platform |
Not Applicable |
