Office Communicator 2007 R2 crashes when you receive an incoming instant message notification

Applies to: Microsoft Office Communicator 2007 R2

Symptoms


Microsoft Office Communicator 2007 R2 crashes when you receive an incoming instant message notification.

Additionally, you receive the following error message in the Communicator UCCAPI log:
10/16/2009|13:03:44.862 1260:1004 INFO :: Function: SIP_MESSAGE::GetHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: SIP_MESSAGE::GetHeader: HRESULT failed: 80ee0005 = hr. GetHeader 10/16/2009|13:03:44.862 1260:1004 WARN :: pSipMessage->GetHeader() Failed in function ParsePCalledPartyIdHeader 10/16/2009|13:03:44.862 1260:1004 ERROR :: CUccServerEndpoint::ProcessIncomingCall - Failed to parse P-Called-Pary-ID header

Cause


This problem occurs when the XML for the incoming conversation is deserialized.

Resolution


To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010

Status


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.