Description of the Office 2003 documents protected with AD RMS/RMS update package: December 11, 2009


Microsoft has released an update for Microsoft Office 2003. This update provides the latest fixes for Office 2003. Additionally, this update contains stability and performance improvements.

More Information

Issue that this update package fixes


Starting on December 11, 2009, customers who use Office 2003 will be unable to open Office 2003 documents that are protected with the Active Directory Rights Management Service (AD RMS) or with Rights Management Services (RMS). Customers will also be unable to save Office 2003 documents that are protected with AD RMS/RMS.

Users may receive the following error message when they try to open AD RMS-protected or RMS-protected documents by using Office 2003:
"Unexpected error occurred. Please try again later or contact your system administrator"
Scope: This symptom affects Office 2003 products that are used together with AD RMS/RMS. This includes Word 2003, Excel 2003, PowerPoint 2003, and Outlook 2003. This does not affect the 2007 Microsoft Office system.


The expiry date for the license information within the definition file that is used by Office 2003 to enable IRM functionality is set to December 10, 2009. This problem occurs because the expiry date was not renewed.


To work around this problem, open the document by using the 2007 Microsoft Office system.

Update information

Known issue

The original hotfix for this issue contained a problem that had to be resolved so that future updates would install as expected. This hotfix was released on December 12, 2009. Customers who previously installed the original hotfix are offered the updates again from Microsoft Update and Windows Server Update Services (WSUS). The contents of the original hotfix and this hotfix are identical. The fix was in the update itself.

How to obtain this update

This update is available from the Microsoft Update Web site:
The following file is available for download from the Microsoft Download Center:

Download Download the Office2003-kb978551-fullfile-enu.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

How to determine whether the update is installed

This update contains files that have the versions that are listed in the following table.
File nameFile versionFile sizeDateTimePlatform
Exlprtid.xmlNot Applicable79,66011-Dec-200903:50Not Applicable
Olkprtid.xmlNot Applicable79,69211-Dec-200903:50Not Applicable
Pptprtid.xmlNot Applicable79,71611-Dec-200903:50Not Applicable
Wrdprtid.xmlNot Applicable79,67611-Dec-200903:51Not Applicable


The Office product team will provide more information as it becomes available at the following Web sites:


Article ID: 978551 - Last Review: Feb 16, 2017 - Revision: 3

Microsoft Office Basic Edition 2003, Microsoft Office Professional Edition 2003, Microsoft Office Standard Edition 2003