Office Communicator 2007 R2 crashes when you move a contact to a specific group

Symptoms

Microsoft Office Communicator 2007 R2 crashes when you perform one of the following actions:
  • Move a contact to a specific group.
  • Right-click a contact, and then click Tag for Status Change Alerts.

Cause

This problem occurs when the Oleacc.dll file is registered incorrectly.

Resolution

To resolve this problem, apply the following update:
  • 976135 Description of the Communicator 2007 R2 cumulative update: January 2010

Workaround

To work around this issue, follow these steps:

  1. Click Start, and then click Run.

  2. Type regsvr32 oleacc.dll in the Open box, and then click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 978720 - Last Review: Jan 7, 2010 - Revision: 1

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