Internet Explorer 8 may crash intermittently if you enable SmartScreen Filter

Applies to: Internet Explorer 8

Symptoms


On a computer that has Windows Internet Explorer 8 installed, you enable SmartScreen Filter for Internet Explorer. When you try to browse some webpages, Internet Explorer 8 may crash intermittently.

When this issue occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the Mshtml.dll module.
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.

Resolution


Security update information

To resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website:   For more technical information about the most recent cumulative security update for Windows Internet Explorer, visit the following Microsoft website: Notes 
  • This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base:  

    982381 MS10-035: Cumulative security update for Internet Explorer
  • This security update supplements the following fix in which the issue was partially addressed: 

    980344   Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325

More Information


For more information about how to enable SmartScreen Filter, click the following article number to view the article in the Microsoft Knowledge Base:

930168 How to turn the Internet Explorer Phishing Filter or the SmartScreen Filter on or off