When this issue occurs, the following event is logged in the Application log. This error indicates that the crash occurs in the Mshtml.dll module.
Event Source: Application Error
Event Category: None
Event ID: 1000
Description: Faulting application iexplore.exe, version <version number>, faulting module mshtml.dll, version <version number>, fault address <address>.
Security update informationTo resolve this problem, install the most recent cumulative security update for Windows Internet Explorer. To do this, visit the following Microsoft website: Notes
- This update was first included in security update 982381 (MS10-035). For more information, click the following article number to view the article in the Microsoft Knowledge Base:
982381 MS10-035: Cumulative security update for Internet Explorer
- This security update supplements the following fix in which the issue was partially addressed:
980344 Internet Explorer 8 may crash intermittently if you enable the SmartScreen Filter after you install security update 976325