MSDN and TechNet Subscribers who installed Office Professional Plus 2010 or Visio Professional 2010 before May 1, 2010 may not have all product features enabled



On This Page:

SYMPTOMS

o   Affected features 

 * Visio Professional 2010 
 * Office Professional Plus 2010 

RESOLUTION

o   How to install a new product key for Office Professional Plus 2010 
o   How to install a new product key for Visio Professional 2010 

Symptoms


MSDN and TechNet subscribers who installed Office Professional Plus 2010 or Visio Professional 2010 using an MSDN Terminal Server enablement key may not have all product features enabled.

MSDN and TechNet subscribers who obtained their product keys for Office Professional Plus 2010 and Visio Professional 2010 products earlier than May 1, 2010 may not see the following product features enabled.

Affected features

Visio Professional 2010

  • Data Connection

Office Professional Plus 2010

  • Create IRM-protected documents and emails
  • Exchange 2010 Retention Policies
  • Exchange 2010 Online Archive
  • Create labels and barcodes
  • Initiate and complete workflows
  • Publish to PowerPoint Libraries
  • Publish to XL Services
Note: Subscribers who obtained product keys after May 1 have the correct keys.

Resolution


To resolve this issue, customers will need to reactivate their products using the following steps in order to enable advanced features. Your key allocation will not be impacted.

The product key you obtained from MSDN is intended to enable Terminal Services capability. That product key enables installation and activation but does not enable all features. In order to use all of the functionality you must install a second key, an Office Professional Plus 2010 retail key or Visio Professional 2010 retail key. This is a different key than the Terminal Service enablement for Office 2010 key

Note: Customers are not required to download any new software or patches, only to download, install and activate a new product key.


How to install a new product key for Office Professional Plus 2010 or Visio Professional 2010

Please follow the steps below to install a new product key and then activate the product:

1. Log into your Subscriptions Product Keys page for your license agreement.

If you are an MSDN Subscriber, visit your MSDN Subscriptions Product Keys page by clicking the following link:
https://msdn.microsoft.com/subscriptions/securedownloads/cc137106.aspx

If you are a TechNet Subscriber, visit your TechNet Subscriptions Product Keys page by clicking the following link:
https://technet.microsoft.com/subscriptions/securedownloads/cc137106.aspx

If using Office Professional Plus 2010, obtain the product key titled Office Professional Plus 2010.
If using Visio, obtain the product key titled Visio Professional 2010.

[This is a different key than the Office 2010 Professional Plus Terminal Server enablement key]


2.  Open a Command Prompt window.

If you are using Windows 7, Windows Vista, or Windows Server 2008 or Windows Server 2008 R2, follow these steps:

a.  Click Start, type cmd in the Search box, right-click cmd.exe, and then click Run as administrator.
b.  In the User Account Control dialog box, click Yes.

If you are using Windows Server 2003, follow this step:

*   Click Start, click Run, type cmd, and then click OK.

 
3.   Install the additional product key and activate Office Professional Plus 2010. If you are using the x86 version of Office Professional Plus 2010 on an x64 version of Windows operating system, follow these steps: 

  a. At the command prompt, run the following command:

cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>

Note: <Product_Key> represents the product key that you want to install.

  b. Run the following command: 

cscript "%ProgramFiles(x86)%\Microsoft Office\Office14\ospp.vbs" /act



In other situations, follow these steps:

  a. At the command prompt, run the following command: 

cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /inpkey:<Product_Key>

  b. Run the following command:

cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" /act


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APPLIES TO

·         Microsoft Office Professional 2010
·         Microsoft Visio 2010