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Print Jobs Stay in Queue After Printing

This article was previously published under Q104817
SYMPTOMS
When you print to a Windows NT server with queue attached to aHewlett-Packard (HP) JetDirect card, print jobs may not be removedfrom the print queue. The print job is sent to the print server, itprints, but the print job is not removed from the queue.
CAUSE
This behavior happens when Advanced Job Status is chosen in PrintManager. This option should be turned off in most printers. To checkthe setting of Advanced Job Status, do the following:

  1. In the Print Manager window, choose Printer from the File menu.
  2. Choose Properties.
  3. From the Print To menu, choose Network Printer.
  4. Select Hewlett-Packard Network Port, and then choose the Port option.
When the Advanced Job Status is chosen the job will not be removedfrom the print queue unless the printer supports bidirectionalcommunication. The queue is waiting for confirmation from the printerthat the job is complete. Most printers do not have the ability tosend the confirmation.
MORE INFORMATION
The HP LaserJet 4 supports bidirectional communication. A LaserJetwith the Windows Printing System also supports bidirectionalcommunication, but the Windows Printing System is not supported underWindows NT 3.1.

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Properties

Article ID: 104817 - Last Review: 10/31/2006 19:14:00 - Revision: 1.1

  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • kbprint KB104817
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