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CD-ROM Drive Icon Disappears from File Manager

This article was previously published under Q110386
This article has been archived. It is offered "as is" and will no longer be updated.
The CD-ROM drive icon may disappear from the File Manager window and EventViewer shows the following error:
The following boot-start or system-start driver(s) failed to load:

This error does not allow the CD-ROM drive to be visible in File Manager.

This error may occur on a previously working CD-ROM drive after you installa new service or a software upgrade (such as installing a U.S. ServicePack).
To work around this problem, shut off your computer, and then restartWindows NT or Windows NT Advanced Server.
Microsoft has confirmed this to be a problem in Windows NT and Windows NTAdvanced Server version 3.1. We are researching this problem and will postnew information here in the Microsoft Knowledge Base as it becomesavailable.
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Article ID: 110386 - Last Review: 09/13/2013 15:45:44 - Revision: 2.1

Microsoft Windows NT Advanced Server 3.1, Microsoft Windows NT Workstation 3.1, Microsoft Windows NT Advanced Server 3.1

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