This article was previously published under Q110386
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The CD-ROM drive icon may disappear from the File Manager window and EventViewer shows the following error:
The following boot-start or system-start driver(s) failed to load:
This error does not allow the CD-ROM drive to be visible in File Manager.
This error may occur on a previously working CD-ROM drive after you installa new service or a software upgrade (such as installing a U.S. ServicePack).
To work around this problem, shut off your computer, and then restartWindows NT or Windows NT Advanced Server.
Microsoft has confirmed this to be a problem in Windows NT and Windows NTAdvanced Server version 3.1. We are researching this problem and will postnew information here in the Microsoft Knowledge Base as it becomesavailable.