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WD: Custom Paper Sizes Print in Wrong Location

This article was previously published under Q115253
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you print custom paper sizes using Microsoft Word, the documentis printed in the wrong location on the paper.
The envelope printing options are not set correctly.

Word determines where to print the information on a custom paper size byusing the envelope feed options. The envelope feed options not only affecthow envelopes are printed, but also how custom size documents are printed.

In Word 2.0, these options are set using printer heuristics. In Word 6.0and later, printer heuristics are set by choosing the envelope feed optionsin the Printing Options dialog box for envelopes.

In most cases, if the envelope printing options are set correctly forenvelopes, custom paper sizes will also print correctly. If custom papersizes are printing too far to the left or right, some adjustments may benecessary.

To Troubleshoot Printing Problems with Custom Paper Sizes

  1. Check the paper source to make sure it is correct:
    1. From the File menu, choose Page Setup.
    2. Select the Paper Source tab.
    3. Set the paper source to Manual so that the paper will be pulled from the manual feed slot on the printer.
  2. Make sure the Envelope Printing Options are correctly set for the feed method used by the printer:
    1. On the Tools Menu, click Envelopes And Labels.
    2. Select the Envelopes tab.
    3. Choose the Options button.
    4. Select the Printing Options tab.
    5. Select the feed method that matches the way the printer's manual feed slot works.
    6. Choose OK.
    7. Click the Cancel button to return to your document.
The custom paper size should now print correctly.

NOTE: If the Envelope Feed icon does not match the way the printerphysically handles custom paper sizes, the results may be unpredictable. Inmost cases, the envelope feed icon cannot be used to force the printer toprint custom paper sizes differently than the printer (that is, the manualfeed slot) is designed to. This may work on some printers, but it is verydependent on the hardware design of the printer, and correct results cannot be guaranteed.
6.0 force center default word6 hp II series 2 mini labels lables tshoot word7 7.0 word95 winword custom page size paper source 8.0 word8 word97

Article ID: 115253 - Last Review: 01/19/2007 04:51:49 - Revision: 1.2

  • Microsoft Word 6.0 Standard Edition
  • Microsoft Word 6.0a
  • Microsoft Word 6.0c
  • Microsoft Word 95 Standard Edition
  • Microsoft Word 95a
  • Microsoft Word 97 Standard Edition
  • Microsoft Word 6.0 for Macintosh
  • Microsoft Word 6.01 for Macintosh
  • kbenvelope kbprint kbualink97 KB115253