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RAS Event ID (Error Code) Information

This article was previously published under Q117304
SUMMARY
This article explains Remote Access Service (RAS) Event IDs as they appearin the Event Viewer System Log of Windows versions 3.1 and 3.5. Thefollowing list contains the error code (RAS EVENT ID), the symbol name, themessage text, a brief explanation of the code, and a suggested course ofaction to correct the problem causing the error code.

NOTE: RAS Event IDs begin with RAS_LOG_BASE = 20000. However, RAS Event IDcodes specific to Windows NT version 3.5 begin with RAS_LOG_BASE = 20064.
MORE INFORMATION
RAS EVENT ID: 20001SYMBOL NAME : RASLOG_CANT_LOAD_NBGATEWAYMESSAGE TEXT: Cannot load the NetBIOS gateway DLL components.EXPLANATION : The RAS NetBIOS gateway could not load.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20002SYMBOL NAME : RASLOG_CANT_OPEN_REGKEYMESSAGE TEXT: Cannot open the RAS Server parameters registry key.EXPLANATION : Registry problem.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20003SYMBOL NAME : RASLOG_CANT_GET_REGKEYVALUESMESSAGE TEXT: Cannot access registry key values.EXPLANATION : Registry problem.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20004SYMBOL NAME : RASLOG_NOT_ENOUGH_MEMORYMESSAGE TEXT: Memory allocation failure.EXPLANATION : Not enough free memory for the RAS service to function              properly.USER ACTION : Free up some memory on the server by optimizing memory              allocations to other resources, or by stopping some              non-essential services, or by installing additional memory on              the server.RAS EVENT ID: 20005SYMBOL NAME : RASLOG_CANT_ENUM_REGKEY_VALUESMESSAGE TEXT: Cannot enumerate registry key values.EXPLANATION : Possible registry problem.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20006SYMBOL NAME : RASLOG_INVALID_PARAMETER_TYPEMESSAGE TEXT: Parameter %1 has an invalid type.EXPLANATION :USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20007SYMBOL NAME : RASLOG_CANT_ENUM_PORTSMESSAGE TEXT: Cannot enumerate the RAS Connection Manager portsEXPLANATION : Multiport adapter may not have been installed properly              (Hardware and/or Software).USER ACTION : Use Network Control to reconfigure the multiple port adapter.RAS EVENT ID: 20008SYMBOL NAME : RASLOG_NO_DIALIN_PORTSMESSAGE TEXT: The Remote Access Server is not configured to receive calls.EXPLANATION : The RAS server is configured for dialing out only or some              other program is using the port.USER ACTION : Use Network Control to reconfigure RAS for Dial out and              Receive calls.RAS EVENT ID: 20009SYMBOL NAME : RASLOG_CANT_RECEIVE_FRAMEMESSAGE TEXT: Cannot receive initial frame on port %1. The user has been              Disconnected.EXPLANATION : RAS may not be installed on client.USER ACTION : Reinstall RAS on the client.RAS EVENT ID: 20010SYMBOL NAME : RASLOG_AUTODISCONNECTMESSAGE TEXT: The user connected to port %1 has been disconnected due to              inactivity.EXPLANATION :USER ACTION : Redial and then reconnect to the port.RAS EVENT ID: 20011SYMBOL NAME : RASLOG_EXCEPT_MEMORYMESSAGE TEXT: The user connected to port %1 has been disconnected because              there is not enough memory available in the system.EXPLANATION :USER ACTION : Install more memory on the RAS server.RAS EVENT ID: 20012SYMBOL NAME : RASLOG_EXCEPT_SYSTEMMESSAGE TEXT: The user connected to port %1 has been disconnected due to a              system error.EXPLANATION : A system error caused the RAS user to be disconnected.USER ACTION : Look in the Event Viewer for other system error messages,              correct the failure and redial.RAS EVENT ID: 20013SYMBOL NAME : RASLOG_EXCEPT_LAN_FAILUREMESSAGE TEXT: The user connected to port %1 has been disconnected due to a              fatal network error on the local network.EXPLANATION : Possible physical network error.USER ACTION : Verify that the network adapter is connected and working              properly.RAS EVENT ID: 20014SYMBOL NAME : RASLOG_EXCEPT_ASYNC_FAILUREMESSAGE TEXT: The user connected to port %1 has been disconnected due to a              fatal network error on the async network.EXPLANATION : Possible serial port problems.USER ACTION : Verify that the serial ports are working properly.RAS EVENT ID: 20015SYMBOL NAME : RASLOG_DEV_HW_ERRORMESSAGE TEXT: The communications device attached to port %1 is not              Functioning.EXPLANATION : Hardware failure.USER ACTION : Verify that the modem is working properly. Check the              cabling.RAS EVENT ID: 20016SYMBOL NAME : RASLOG_AUTH_FAILUREMESSAGE TEXT: The user %1 has connected and failed to authenticate on port              %2. The line has been disconnected.EXPLANATION :USER ACTION : Check the permissions on the user in the RAS admin utility.              Check user name and password.RAS EVENT ID: 20017SYMBOL NAME : RASLOG_AUTH_SUCCESSMESSAGE TEXT: The user %1 has connected and has been successfully              authenticated on port %2.EXPLANATION :USER ACTION : NoneRAS EVENT ID: 20018SYMBOL NAME : RASLOG_AUTH_CONVERSTION_FAILUREMESSAGE TEXT: The user connected to port %1 has been disconnected because              there was a transports-level error during the authentication              conversation.EXPLANATION :USER ACTION : Redial and try againRAS EVENT ID: 20019SYMBOL NAME : RASLOG_USER_DISCONNECTEDMESSAGE TEXT: The user has disconnected from port %2.EXPLANATION : The remote user has hung up.USER ACTION : NONERAS EVENT ID: 20020SYMBOL NAME : RASLOG_CANT_RESET_LANMESSAGE TEXT: Cannot reset the network adapter for LANA %1. The error code              is the data.EXPLANATION :USER ACTION : Reconfigure RAS.RAS EVENT ID: 20021SYMBOL NAME : RASLOG_CANT_GET_COMPUTERNAMEMESSAGE TEXT: Remote Access Server Security Failure. Cannot locate the              computer name.EXPLANATION : The message appears when the remote computer name cannot be              found, so the computer cannot be validated.USER ACTION : Reconfigure RAS on the client.RAS EVENT ID: 20022SYMBOL NAME : RASLOG_CANT_ADD_RASSECURITYNAMEMESSAGE TEXT: Remote Access Server Security Failure. Cannot add the name              for communication with the security agent on LANA %1.EXPLANATION : Possible duplicate name on LANA %1.USER ACTION : Verify that another server on LANA %1 does not have the same              name.RAS EVENT ID: 20023SYMBOL NAME : RASLOG_CANT_GET_ADAPTERADDRESSMESSAGE TEXT: Remote Access Server Security Failure. Cannot access the              network adapter address on LANA %1.EXPLANATION :USER ACTION : Reconfigure RAS.RAS EVENT ID: 20024SYMBOL NAME : RASLOG_SESSOPEN_REJECTEDMESSAGE TEXT: Remote Access Server Security Failure. The security agent              has rejected the Remote Access server's call to establish a              session on LANA %1.EXPLANATION : A remote access security agent is running on your local              network.USER ACTION : Contact your system administrator.RAS EVENT ID: 20025SYMBOL NAME : RASLOG_START_SERVICE_REJECTEDMESSAGE TEXT: Remote Access Server Security Failure. The security agent              has rejected the Remote Access server's request to start the              service on this computer on LANA %1.EXPLANATION : A remote access security agent is running on your local              network.USER ACTION : Contact your system administrator.RAS EVENT ID: 20026SYMBOL NAME : RASLOG_SECURITY_NET_ERRORMESSAGE TEXT: Remote Access Server Security Failure. A network error has              occurred when trying to establish a session with the security              agent on LANA %1. The error code is the data.EXPLANATION :USER ACTION : Reconfigure RASRAS EVENT ID: 20027SYMBOL NAME : RASLOG_EXCEPT_OSRESNOTAVMESSAGE TEXT: The user connected to port %1 has been disconnected because              there are no operating system resources available.EXPLANATION :USER ACTION : Free up some memory on the server by optimizing memory              allocations to other resources, or by stopping some              non-essential services, or by installing additional memory on              the server.RAS EVENT ID: 20028SYMBOL NAME : RASLOG_EXCEPT_LOCKFAILMESSAGE TEXT: The user connected to port %1 has been disconnected because              of a failure to lock user memory.EXPLANATION :USER ACTION :RAS EVENT ID: 20029SYMBOL NAME : RASLOG_CANNOT_OPEN_RASHUBMESSAGE TEXT: Remote Access Connection Manager failed to start because              RASHUB could not be opened.EXPLANATION :USER ACTION : Reinstall RASRAS EVENT ID: 20030SYMBOL NAME : RASLOG_CANNOT_INIT_SEC_ATTRIBUTEMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not initialize the security attributes.EXPLANATION :USER ACTION : Restart the computer, or reinstall RAS if problem persists.RAS EVENT ID: 20031SYMBOL NAME : RASLOG_CANNOT_GET_ENDPOINTSMESSAGE TEXT: Remote Access Connection Manager failed to start because no              endpoints were available.EXPLANATION :USER ACTION : Restart the computer, or reinstall RAS if problem persists.RAS EVENT ID: 20032SYMBOL NAME : RASLOG_CANNOT_GET_MEDIA_INFOMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not load one or more communication DLL's.EXPLANATION : Possible hardware problem.USER ACTION : Ensure that your communications H/W is installed properly              and restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20033SYMBOL NAME : RASLOG_CANNOT_GET_PORT_INFOMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not locate port information from Media DLL's.EXPLANATION : Possible hardware problem.USER ACTION : Ensure that your communications H/W is installed properly              and restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20034SYMBOL NAME : RASLOG_CANNOT_GET_PROTOCOL_INFOMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not access protocol information from the registry.EXPLANATION : Possible registry problem.USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20035SYMBOL NAME : RASLOG_CANNOT_REGISTER_LSAMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not register with the Local Security Authority.EXPLANATION : Possible Registry problem.USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20036SYMBOL NAME : RASLOG_CANNOT_CREATE_FILEMAPPINGMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not create shared file mapping.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20037SYMBOL NAME : RASLOG_CANNOT_INIT_BUFFERSMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not create buffers.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20038SYMBOL NAME : RASLOG_CANNOT_INIT_REQTHREADMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not access resources.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20039SYMBOL NAME : RASLOG_CANNOT_START_WORKERSMESSAGE TEXT: Remote Access Connection Manager failed to start because it              could not start worker threads.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20040SYMBOL NAME : RASLOG_CANT_GET_LANNETSMESSAGE TEXT: Remote Access Server failure. Cannot find the LANA numbers              for the network adapters.EXPLANATION : RAS was not installed properly.USER ACTION : Remove and reinstall RAS.RAS EVENT ID: 20041SYMBOL NAME : RASLOG_CANNOT_OPEN_SERIAL_INIMESSAGE TEXT: RASSER.DLL cannot open the SERIAL.INI file.EXPLANATION :USER ACTION : Check configuration of RAS with the Control Panel Network              tool.RAS EVENT ID: 20042SYMBOL NAME : RASLOG_CANNOT_GET_ASYNCMAC_HANDLEMESSAGE TEXT: An attempt by Rasser.dll to get a async media access control              handle failed.EXPLANATION :USER ACTION : Check configuration of RAS with the Control Panel Network              tool. Reinstall RAS if needed.RAS EVENT ID: 20043SYMBOL NAME : RASLOG_CANNOT_LOAD_SERIAL_DLLMESSAGE TEXT: RASMXS.DLL cannot load RASSER.DLL.EXPLANATION :USER ACTION : Remove and re-install RASRAS EVENT ID: 20044SYMBOL NAME : RASLOG_CANNOT_ALLOCATE_ROUTEMESSAGE TEXT: The Remote Access Server cannot allocate a route for the              user connected on port %1. The user has been disconnected.              Check the configuration of your Remote Access Service.EXPLANATION :USER ACTION : Check configuration of RAS with the Control Panel Network              tool. Reinstall RAS if needed.RAS EVENT ID: 20045SYMBOL NAME : RASLOG_ADMIN_MEMORY_FAILUREMESSAGE TEXT: Cannot allocate memory in the admin support thread for the              Remote Access Service.EXPLANATION : Since the memory cannot be allocated, RAS cannot be used.USER ACTION : Check configuration of RAS with the Control Panel Network              tool. Reinstall RAS if needed.RAS EVENT ID: 20046SYMBOL NAME : RASLOG_ADMIN_THREAD_CREATION_FAILUREMESSAGE TEXT: Cannot create an instance thread in the admin support thread              for Remote Access Service.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20047SYMBOL NAME : RASLOG_ADMIN_PIPE_CREATION_FAILUREMESSAGE TEXT: Cannot create a named pipe instance in the admin support              thread for Remote Access Service.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RASRAS EVENT ID: 20048SYMBOL NAME : RASLOG_ADMIN_PIPE_FAILUREMESSAGE TEXT: General named pipe failure occurred in the admin support              thread for Remote Access Service.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RAS.RAS EVENT ID: 20049SYMBOL NAME : RASLOG_ADMIN_INVALID_REQUESTMESSAGE TEXT: An invalid request was sent to the admin support thread for              Remote Access Service, possibly from a down level admin              tool. The request was not processed.EXPLANATION :USER ACTION : Restart the computer. If problem persists, reinstall RASRAS EVENT ID: 20050SYMBOL NAME : RASLOG_USER_ACTIVE_TIMEMESSAGE TEXT: The user %1<machine\username> connected on COM port %2              <port> on %3<date\time> disconnected on %4 <date\time>.              The user was active %5 minutes. %6 bytes were %7              <sent|received>.  Disconnected at %8<USER|ADMIN> request.EXPLANATION : Either the RAS server initiated the disconnect "ADMIN" or              the dialin client "USER" initiated the disconnect request.USER ACTION : If ADMIN initiated the disconnect check the registry              Entry: ...\RemoteAccess\Parameters\AutoDisconnect.RAS EVENT ID: 20051SYMBOL NAME : RASLOG_REGVALUE_OVERIDDENMESSAGE TEXT: Using the default value for registry parameter %1 because              the value given is not in the legal range for the parameter.EXPLANATION : Illegal entry in the registry for the parameter given.USER ACTION : Check the registry entries.RAS EVENT ID: 20052SYMBOL NAME : RASLOG_AUTH_TIMEOUTMESSAGE TEXT: The user connected to port %1 has been disconnected due an              authentication time-out.EXPLANATION : The caller has taken too long to authenticate.USER ACTION : Try to connect to port again. If problem persisted, increase              the authentication time.RAS EVENT ID: 20053SYMBOL NAME : RASLOG_AUTH_NO_PROJECTIONSMESSAGE TEXT: The user %1 connected to port %2 has been disconnected              because the computer could not be projected onto the              network.EXPLANATION :USER ACTION : Disconnect and the reconnect to the network. Make sure that              the remote computer has a UNIQUE computer name.RAS EVENT ID: 20054SYMBOL NAME : RASLOG_AUTH_INTERNAL_ERRORMESSAGE TEXT: The user %1 connected to port %2 has been disconnected              because and internal authentication error occurred.EXPLANATION :USER ACTION : Try to connect to port again. Restart and reinstall RAS.RAS EVENT ID: 20055SYMBOL NAME : RASLOG_NO_LANNETS_AVAILABLEMESSAGE TEXT: The Remote Access server could not be started because it has              been configured to access the network and there are no              network adapters available.EXPLANATION : The configuration of RAS does not match the configuration of              the computer.USER ACTION : Reconfigure RAS to access the local computer only, or put a              network adapter on the computer.RAS EVENT ID: 20056SYMBOL NAME : RASLOG_NETBIOS_SESSION_ESTABLISHEDMESSAGE TEXT: The user %1 established a NetBIOS session between the remote              workstation and the network server.EXPLANATION :USER ACTION : NoneRAS EVENT ID: 20057SYMBOL NAME : RASLOG_RASMAN_NOT_AVAILABLEMESSAGE TEXT: Remote Access Service failed to start because the Remote              Access Connection Manager failed to initialize.EXPLANATION : RAS Connection Manager is configured incorrectly.USER ACTION : Check the Event viewer for related errors to determine the              configuration problem.RAS EVENT ID: 20058SYMBOL NAME : RASLOG_CANT_ADD_NAMEMESSAGE TEXT: Cannot add the remote computer name %1 on LANA %2. the              error code is the data.EXPLANATION : Another computer on the network has the same name as the              remote computer.USER ACTION : Remove the other computer from the network, or rename the              remote computer.RAS EVENT ID: 20059SYMBOL NAME : RASLOG_CANT_DELETE_NAMEMESSAGE TEXT: Cannot delete the remote computer name %1 from LANA %2. The              error code is the data.EXPLANATION : An internal error has occurred.USER ACTION : Get the data from the Event Viewer and contact technical              support.RAS EVENT ID: 20060SYMBOL NAME : RASLOG_CANT_ADD_GROUPNAMEMESSAGE TEXT: Cannot add remote computer group name %1 on LANA %2. The              error code is the data.EXPLANATION : A computer has the same name as the remote computer group              name.USER ACTION : Remove the computer with the duplicate name from the              network.RAS EVENT ID: 20061SYMBOL NAME : RASLOG_CANT_DELETE_GROUPNAMEMESSAGE TEXT: Cannot delete the remote computer group name %1 from LANA              %2. The error code is the data.EXPLANATION : An internal error has occurred.USER ACTION : Get the data from the Event Viewer and contact technical              support.RAS EVENT ID: 20062SYMBOL NAME : RASLOG_UNSUPPORTED_BPSMESSAGE TEXT: The modem on %1 moved to an unsupported BPS rate.EXPLANATION : The COM port does not support the speed that the modem tried              to use.USER ACTION : Try a different COM port, or change the BPS rate to a              supported value.RAS EVENT ID: 20063SYMBOL NAME : RASLOG_SERIAL_QUEUE_SIZE_SMALLMESSAGE TEXT: The serial driver could not allocate adequate I/O queues.              the may result in a unreliable connection.EXPLANATION : If you are using a muliport adapter card, it may be              configured to use too many ports. Or you are out of memory.USER ACTION : Reduce the number of ports being used on the multiport              adapter. Add more memory.RAS EVENT ID: 20064SYMBOL NAME : RASLOG_CANNOT_REOPEN_BIPLEX_PORTMESSAGE TEXT: Remote Access connection Manager could not re-open bi-plex              port %1. The port will not be available to calling in or              calling out. Restart all Remote Access Service components.EXPLANATION : Possible hardware of configuration problem.USER ACTION : Stop and restart all RAS services and components. If              problems still persists, reinstall RASRAS EVENT ID: 20065SYMBOL NAME : RASLOG_DISCONNECT_ERRORMESSAGE TEXT: Internal Error: Disconnect operation on %1 completed with an              error.EXPLANATION : Disconnected from remote user with an error.USER ACTION : Have the remote user call in again and retry operation.              Restart the computer if needed.RAS EVENT ID: 20066SYMBOL NAME : RASLOG_PPP_PIPE_FAILUREMESSAGE TEXT: General named pipe failure occurred in the Point to Point              Protocol engine.EXPLANATION :USER ACTION : Restart the computer. Reinstall RAS with PPP if neededRAS EVENT ID: 20067SYMBOL NAME : RASLOG_CANNOT_INIT_PPPMESSAGE TEXT: Remote Access Connection Manager failed to start because the              Point to Point Protocol failed to initialize.EXPLANATION :USER ACTION : Restart the computer. Reinstall RAS with PPP if neededRAS EVENT ID: 20068SYMBOL NAME : RASLOG_CLIENT_CALLED_BACKMESSAGE TEXT: The user %1 on port %2 was called back at the number %3.EXPLANATION :USER ACTION : NoneRAS EVENT ID: 20069SYMBOL NAME : RASLOG_PROXY_CANT_CREATE_PROCESSMESSAGE TEXT: The Remote Access Gateway Proxy could not create a process.EXPLANATION :USER ACTION : Check RAS Gateway installation.RAS EVENT ID: 20070SYMBOL NAME : RASLOG_PROXY_CANT_CREATE_PIPEMESSAGE TEXT: The Remote Access Gateway Proxy could not create a process.EXPLANATION :USER ACTION : Check RAS Gateway installation.RAS EVENT ID: 20071SYMBOL NAME : RASLOG_PROXY_CANT_CONNECT_PIPEMESSAGE TEXT: The Remote Access Gateway Proxy could not establish a named              pipe connection with the Remote Access Supervisor Proxy.EXPLANATION :USER ACTION :RAS EVENT ID: 20072SYMBOL NAME : RASLOG_PROXY_PIPE_FAILUREMESSAGE TEXT: A general error occurred on the named pipe in the remote              Access %1 Proxy.EXPLANATION :USER ACTION :RAS EVENT ID: 20073SYMBOL NAME : RASLOG_CANT_OPEN_PPP_REGKEYMESSAGE TEXT: Cannot open obtain information about the PPP key or one its              subkeys.EXPLANATION : Possible registry problem.USER ACTION : Check the registry for PPP entriesRAS EVENT ID: 20074SYMBOL NAME : RASLOG_PPP_CANT_LOAD_DLLMESSAGE TEXT: Point to Point Protocol engine was unable to load the %1              module.EXPLANATION :USER ACTION :RAS EVENT ID: 20075SYMBOL NAME : RASLOG_PPPCP_DLL_ERRORMESSAGE TEXT: The Point to Point Protocol module %1 return an error while              initializing.EXPLANATION :USER ACTION :RAS EVENT ID: 20076SYMBOL NAME : RASLOG_NO_AUTHENTICATION_CPSMESSAGE TEXT: The Point to Point protocol failed to load the required PAP              and/or CHAP authentication modules.EXPLANATION :USER ACTION :RAS EVENT ID: 20077SYMBOL NAME : RASLOG_PPP_FAILUREMESSAGE TEXT: An error occurred in the Point to Point protocol module. The              error code is the data.EXPLANATION :USER ACTION : Save the data from the event log and call Tech Support.RAS EVENT ID: 20078SYMBOL NAME : RASLOG_IPXCP_NETWORK_NUMBER_CONFLICTMESSAGE TEXT: The IPX network number %1 configured for the WAN interface              is already in use on the LAN.EXPLANATION :USER ACTION : Reconfigure the IPX network number in question.RAS EVENT ID: 20079SYMBOL NAME : RASLOG_IPXCP_CANNOT_CHANGE_WAN_NETWORK_NUMBERMESSAGE TEXT: The IPX network number %1 requested by the remote client for              the WAN interface cannot be used on the local IPX router              because the router is not configured to change its local WAN              network numbers. You should configure the IPX Remote Access              Service to allocate addresses automatically and use              different address for remote IPX clients.EXPLANATION :USER ACTION : You should configure the IPX Remote Access Service to              allocate addresses automatically and use different address              for remote IPX clients.RAS EVENT ID: 20080SYMBOL NAME : RASLOG_PASSWORD_EXPIREDMESSAGE TEXT: The password for user %1\%2 connected on port %3 has              expired. The line has been disconnected.EXPLANATION : The user password has expired.USER ACTION : Change password. Contact administrator if you are unable to              change the password without logging on first.RAS EVENT ID: 20081SYMBOL NAME : RASLOG_ACCT_EXPIREDMESSAGE TEXT: The account for user %1\%2 connected on port %3 has expired.              The line has been disconnected.EXPLANATION : The user account has expired.USER ACTION : Contact the administrator.RAS EVENT ID: 20082SYMBOL NAME : RASLOG_NO_DIALIN_PRIVILEGEMESSAGE TEXT: The account for user %1\%2 connected on port %3 does not              have Remote Access privilege. The line has been disconnected.EXPLANATION : The user account does not have Remote Access privileges.USER ACTION : Contact the administrator.RAS EVENT ID: 20083SYMBOL NAME : RASLOG_UNSUPPORTED_VERSIONMESSAGE TEXT: The software version of the user %1\%2 connected on port %3              is unsupported. The line has been disconnected.EXPLANATION :USER ACTION :RAS EVENT ID: 20084SYMBOL NAME : RASLOG_ENCRYPTION_REQUIREDMESSAGE TEXT: The server machine is configured to require data encryption.              The machine for user %1\%2 connected on port %3 does not              support encryption. The line has been disconnected.EXPLANATION : The RAS Server (Windows NT 3.5 or later)is configured to use              Data Encryption.USER ACTION : Enable Data encryption via the RAS Phonebook Security entry.RAS EVENT ID: 20085SYMBOL NAME : RASLOG_NO_SECURITY_CHECKMESSAGE TEXT: Remote Access Server Security Failure. Could not reset lana              %1 (the error code is the data). Security check not              performed.EXPLANATION :USER ACTION :RAS EVENT ID: 20086SYMBOL NAME : RASLOG_GATEWAY_NOT_ACTIVE_ON_NETMESSAGE TEXT: The Remote Access Server could not reset lana %1 (the error              code is the data) and will not be active on it.EXPLANATION :USER ACTION :RAS EVENT ID: 20087SYMBOL NAME : RASLOG_IPXCP_NO_NET_NUMBERMESSAGE TEXT: The IPX network number for the LAN adapter with the              MAC address %1 on the local machine has not been configured              or could not be auto-detected. The IPX Router will not work              on this LAN segment.EXPLANATION : RAS Server is unable to route NWLink traffic from the RAS              client.USER ACTION : Contact the administrator.For additional information, see the following article in the MicrosoftKnowledge Base				

ARTICLE-ID: 133032
TITLE : Event ID 20087 Appears When You Dial a RAS Server

RAS EVENT ID: 20088SYMBOL NAME : RASLOG_SRV_ADDR_LEASE_LOSTMESSAGE TEXT: The Remote Access Server was unable to renew the lease for              IP Address %1 from the DHCP Server. ALL connected users using              IP will be unable to access network resources. Users can re-              connect to the server to restore IP connectivity.EXPLANATION : The RAS server is unable to communicate through TCP/IP.USER ACTION : Contact the administrator. Possible DHCP Server Problem.RAS EVENT ID: 20089SYMBOL NAME : RASLOG_CLIENT_ADDR_LEASE_LOSTMESSAGE TEXT: The Remote Access Server was unable to renew the lease for              IP Address %1 from the DHCP Server. The user assigned with              this IP address will be unable to access network resources              using IP. Reconnecting to the server will restore IP              connectivity.EXPLANATION : The RAS client is unable to communicate to the remote              Network through TCP/IP.USER ACTION : Contact the administrator. Possible DHCP Server Problem.RAS EVENT ID: 20090SYMBOL NAME : RASLOG_ADDRESS_NOT_AVAILABLEMESSAGE TEXT: The Remote Access Server was unable to acquire an IP Address              from the DHCP Server to assign to the incoming user.EXPLANATION : The RAS client will be unable to communicate to the remote              network through TCP/IP.USER ACTION : Contact the administrator. Possible DHCP Server Problem.RAS EVENT ID: 20091SYMBOL NAME : RASLOG_SRV_ADDR_NOT_AVAILABLEMESSAGE TEXT: The Remote Access Server was unable to acquire an IP Address              from the DHCP Server to be used on the Server Adapter.              Incoming user will be unable to connect using IP.EXPLANATION : The RAS client will be unable to communicate to the remote              network through TCP/IP.USER ACTION : Contact the administrator. Possible DHCP Server Problem.RAS EVENT ID: 20092SYMBOL NAME : RASLOG_SRV_ADDR_ACQUIREDMESSAGE TEXT: The Remote Access Server acquired IP Address %1 from the              DHCP Server to be used on the Server Adapter.EXPLANATION : The RAS Server has an IP address for its NDISWan connection.USER ACTION : None.RAS EVENT ID: 20093SYMBOL NAME : RASLOG_CALLBACK_FAILUREMESSAGE TEXT: The Remote Access Server's attempt to callback user %1\%2 on              port %3 failed with RAS error code %4.EXPLANATION : The RAS Server was unable to complete a callbackUSER ACTION : Contact Administrator.RAS EVENT ID: 20094SYMBOL NAME : RASLOG_PROXY_WRITE_PIPE_FAILUREMESSAGE TEXT: A general error occurred writing to the named pipe in the              Remote Access Proxy.EXPLANATION :USER ACTION :RAS EVENT ID: 20095SYMBOL NAME : RASLOG_CANT_OPEN_SECMODULE_KEYMESSAGE TEXT: Cannot open the RAS security host Registry key.EXPLANATION : Registry problem.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20096SYMBOL NAME : RASLOG_CANT_LOAD_SECDLLMESSAGE TEXT: Cannot load the Security host module component.EXPLANATION : Registry Problem.USER ACTION : Reconfigure RAS by removing and then reinstalling it.RAS EVENT ID: 20097SYMBOL NAME : RASLOG_SEC_AUTH_FAILUREMESSAGE TEXT: The user %1 has connected and failed to authenticate with a              third party security on port %2. The line has been              disconnected.EXPLANATION : The security host connected to the RAS server failed to              authenticate the user.USER ACTION : Contact the administrator.RAS EVENT ID: 20098SYMBOL NAME : RASLOG_SEC_AUTH_INTERNAL_ERRORMESSAGE TEXT: The user connected to port %1 has been disconnected because              an internal authentication error occurred in the third party              security module. The error code is in the data.EXPLANATION : The security host connected to the RAS server failed to              authenticate the user.USER ACTION : Contact the administrator.RAS EVENT ID: 20099SYMBOL NAME : RASLOG_CANT_RECEIVE_BYTESMESSAGE TEXT: Cannot receive initial data on port %1. The user has been              disconnected.EXPLANATION : Possible bad phone lines or bad modem.USER ACTION :RAS EVENT ID: 20100SYMBOL NAME : RASLOG_AUTH_DIFFUSER_FAILUREMESSAGE TEXT: The user was authenticated as %1 by the third party security              host module but was authenticated as %2 by the RAS security.              The user has been disconnected.EXPLANATION : The security host connected to the RAS server authenticated              a different user than was passed to the RAS server.USER ACTION : Use the same user name for the security host as the RAS              server.RAS EVENT ID: 20101SYMBOL NAME : RASLOG_LICENSE_LIMIT_EXCEEDEDMESSAGE TEXT: A user was unable to connect on port %1. No more connections              can be made to this remote computer because the computer has              exceeded its client license limit.EXPLANATION : The RAS server ran out of per server licenses.USER ACTION : Contact the administrator. Buy more per server licenses, or              see the following article in the Microsoft Knowledge Base:				

ARTICLE-ID: 135680
TITLE : RAS Err Msg: Unable to Connect. No More Connections can be...
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Article ID: 117304 - Last Review: 11/01/2006 04:53:00 - Revision: 3.1

  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
  • Microsoft Windows NT Server 4.0 Standard Edition
  • kbinfo kbnetwork KB117304
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