WD97: Error Saving Document: "Network or File Permission Error"

This article was previously published under Q122379
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you are working over a network and you save a document in Word, thefollowing error message may appear:
There has been a network or file permission error. The network connection may be lost. <Filename.doc>
NOTE: The following error message may also be displayed:
Make sure that the drive is closed and contains the proper disk or CD.
For additional information about resolving this second error message, click the article number below to view the article in the Microsoft Knowledge Base:
171406 WD97: How to Disable the Use of UNC
CAUSE

Case 1

This error message appears when the document is open on two or morecomputers that are running different operating platforms. For example, ifthe document is open on a Macintosh computer and you open it on a secondcomputer running Windows or Windows NT, the error occurs when either usertries to save the document.

This problem stems from a difference between the ways Macintosh OLE andWindows OLE open files. As a result, you cannot save a file on twodifferent operating platforms at the same time.

Case 2

This error can occur with Microsoft Word 97 if the Always Create BackupCopy option is activated with server or operating systems that do notsupport long file names. This option copies the previous version of adocument as a backup copy with the name of "Backup of <filename>". As aresult, Word cannot create a backup copy on server or operating systemsthat only support 8.3 file names (file names with eight characters and athree letter extension).

Case 3

This error occurs in Word 97 for Windows if you save to a MAPROOT typenetwork drive connection on a NetWare server where spaces exist in the fileor folder name.

Case 4

This problem may occur if an anti-virus program running on a network hasthe ability to scan for macro viruses in documents in shared networkfolders.

For example, if you have the following:
  • a shared folder on a network server
-and-

  • an anti-virus program is running on the network server that is set to monitor the shared folder,
when you attempt to save a document (across the network) to the sharedfolder, the anti-virus checker may cause the error to occur.

Case 5

This problem may occur on Novell networks when the AutoRecover files pathis either blank or set to a network drive.
WORKAROUND
To work around this problem, use one of the following methods appropriate to your situation.

Case 1

Method 1:

Move the document to your local hard disk for editing. Move it back to theserver after you finish.

Method 2:

Save a copy of the file with a different file name, and work on the copy,either on your hard disk or on the server.

Case 2

Turn off the Always Create Backup Copy option by doing the following:
  1. Click Options on the Tools Menu.
  2. Click the Save tab.
  3. Click to clear the Always Create Backup Copy check box.

Case 3

Method 1:

Move the document to your local hard disk for editing. Move it back to theserver after you finish.

Method 2:

Do not use spaces in the directory or document names.

Method 3:

Do not use MAPROOT-drive connections. Map your drive connections to thevolume-level only.

NOTE: The problem in Case 3 was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, click the article number below to view the article in the Microsoft Knowledge Base:
151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Case 4

Turn off the anti-virus protection on the network server and then try tosave the document. Contact your anti-virus protection software company foradditional details and/or updates to their programs.

Case 5

Set the AutoRecover files path to your local drive. To change theAutoRecover path, use the following steps:

  1. On the Tools menu, click Options.
  2. On the File Locations tab, select AutoRecover files and then click Modify.
  3. Change the Modify Location dialog box to a folder on your local drive and then click OK.
  4. Click OK to close the Options dialog box.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
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Properties

Article ID: 122379 - Last Review: 12/04/2015 10:41:23 - Revision: 1.1

Microsoft Word 97 Standard Edition

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