Article ID: 123298 - View products that this article applies to.
This article was previously published under Q123298
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(https://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you attempt to dial out from a Windows NT Remote Access Service (RAS) client using the Remote Access protocol Serial Line Internet Protocol (SLIP) or Point to Point Protocol (PPP) to a TCP/IP server, you receive one of the following error messages:
Error 611: Route is not available
Additionally, when you start the Windows NT-based computer, the Remote Access Service does not start. You may receive the following error in the event log:
Error 720: No PPP control protocols configured.
Event ID: 20055 Source: RemoteAccess Description: The Remote Access Service server could not be started because it has been configured to access the network and there are no network adapters available.
This problem may have several different causes. Two known causes are the NetBIOS interface not being installed or removed and the NetBIOS binding being disabled. The NetBIOS interface is required for establishing logical names and sessions on the network for Windows NT.
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To correct this problem, select the Network option from Control Panel and do the following:
For more information about RAS Error 720, click the following article numbers to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/152605/ )RAS Error 720 when dialing out
(https://support.microsoft.com/kb/122748/ )Err Msg: Error 720: No PPP control protocols configured
Article ID: 123298 - Last Review: November 1, 2006 - Revision: 3.4