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INFO: Windows NT 4.0 Setup Troubleshooting Guide

This article was previously published under Q126690

      ====================================================      Microsoft Windows NT 4.0 Setup Troubleshooting Guide      ==================================================== -----------------------------------------------------------------------| INFORMATION PROVIDED IN THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT     || WARRANTY  OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT || LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS   || FOR A PARTICULAR PURPOSE. The user assumes the entire risk as to the  || accuracy and the use of this information. This information may be     || copied and distributed subject to the following conditions:           || 1) All text must be copied without modification and all pages must be || included;  2) All components of this information must be distributed  || together; and  3) This information may not be distributed for profit. ||                                                                       || Copyright (C) 1995 Microsoft Corporation.  All Rights Reserved.       || Microsoft, MS-DOS, and Windows are registered trademarks and Windows  || NT is a trademark of Microsoft Corporation.                           || COMPAQ is a registered trademark of Compaq Computer Corporation.      || Intel and Pentium are registered trademarks of Intel Corporation.     || MIPS is a registered trademark of MIPS Computer Systems, Inc.         || OS/2, and PS/2 are registered trademarks of International Business    || Machines Corporation.                                                 || Panasonic is a registered trademark of Matsushita Electric Co., Ltd.  || SONY is a registered trademark of Sony Corporation.                   | -----------------------------------------------------------------------Table of Contents================= - Introduction - Pre-setup and Text-mode Setup Issues - Setup Failure During Reboot from Character-based to GUI-based Mode - GUI-Based Setup to First Boot IssuesIntroduction============This troubleshooting guide describes how to overcome problems setting upWindows NT on Intel architecture (x86) computers. These techniques maywork for computers that are on the Windows NT Hardware Compatibility List(HCL) and for computers that are not on the HCL--that is, not certified byMicrosoft to be Windows NT compatible.The HCL is a compilation of computers and computer hardware that have beenextensively tested with Windows NT for stability and compatibility. It isthe guide used by Microsoft Product Support Services to determine whetheror not a computer is supported for use with the Windows NT operatingsystem.If you are setting up a computer that is mission-critical, please see theHCL included in the Support folder of the Windows NT compact disc for alist of computers that are currently certified by Microsoft to be WindowsNT compliant. If your computer is not included on the list, contactMicrosoft for an updated Windows NT HCL.MICROSOFT DOES NOT MAKE ANY GUARANTEES THAT WINDOWS NT WILL INSTALL ORMAINTAIN DATA INTEGRITY AFTER FOLLOWING THE INSTRUCTIONS AND SUGGESTIONSCONTAINED HEREIN.Pre-setup and Text-mode Setup Issues====================================Architecture of Character-based Setup-------------------------------------Detection of Hardware and Hardware Settings:During the first part of Setup (referred to as character-based Setup),Windows NT examines your system architecture for foundation levelinformation and drivers. This information includes: - CPU type (x86, MIPS, ALPHA, or PPC) - Motherboard type (PCI, VESA, MCA, EISA, or ISA) - Hard disk controllers - File systems - Free space on hard disks - MemoryWindows NT looks for any devices that must be initialized at startup inorder for your computer to run. Windows NT also constructs a "mini"version of Windows NT, which is used to reboot the computer into theGraphical User Interface mode (GUI-mode) portion of Setup. Therefore, itis critical that the information Windows NT gathers at this point isaccurate.Windows NT may incorrectly detect controllers and settings if yourcomputer uses nonstandard or proprietary bus components or enhancementsthat do not follow industry standards; these nonstandard enhancementsinclude SMP 1.1, PCI 2.1, special bus drivers, or caching chips for burst-mode transfer. If the information gathered is incorrect, Setup may notwork at a later stage. Incorrect detection is often a symptom of ahardware or configuration problem that may also cause Setup to stop.Before You Begin Installation of Windows NT-------------------------------------------HARDWARE:Windows NT is a 32-bit operating system and is very hardware intensive. InMS-DOS and most 16-bit operating systems, hardware is not accessed untilit is required. Under Windows NT, hardware drivers are written to andpolled much more heavily for input/output (I/O) instructions. Hardwareproblems that have gone unnoticed or have seemed to be minor under otheroperating systems are likely to be amplified when running under WindowsNT.Minimum Hardware Requirements:   Windows NT Workstation:    - 12 MB of RAM    - VGA level video support    - Keyboard    - IDE, EIDE, SCSI, or ESDI hard disk    - 486/25 processor or better    - CD-ROM drive, floppy disk drive, or active network connection   Windows NT Server:    - 16 MB of RAM    - VGA level video support    - Keyboard    - IDE, EIDE, SCSI, or ESDI hard disk    - 486/25 processor or better    - CD-ROM drive, 1.44 MB or 1.2 MB floppy disk drive, or active network      connection   NOTE: On Windows NT Server, 16 MB of RAM affords minimal functionality;   Microsoft highly recommends 32 MB of RAM or more. Microsoft also   recommends the following preferred hardware:    - 486DX2/50 processor or better    - 28.8 v.34 external modem, for remote debugging and troubleshooting    - Windows NT compatible CD-ROM driveMinimum Space Requirements for Windows NT Workstation and Server:   Standard Installation                       124 MB of free disk space   WINNT /b                                    124 MB of free disk space   Copying I386 folder to hard disk            223 MB of free disk spaceNOTE: For ease of supportability, Microsoft recommends at least a 1 GBfile allocation table (FAT) system partition for computers that do notrequire security. This space is used for Windows NT installation,pagefile, and MS-DOS 6.22 or Windows 95 installation. The advantage ofthis configuration is the ability to copy over drivers or boot files inthe event of a virus, file corruption, or upgrade problem.Disk Format:To access a disk from Windows NT, the drive must be uncompressed orcompressed only with the NTFS file compression included in Windows NT 3.51or 4.0. Windows NT is not compatible with Microsoft DoubleSpace, Stacker,or any other compression software or hardware. The root folder of theWindows NT boot drive cannot be compressed, or an upgrade or installationdoes not succeed.Windows NT supports only the following EIDE addressing schemes: - Logical Block Addressing (LBA) - ONTrack Disk Manager - EZDrive - Extended Cylinder Head Sector (ECHS)NOTE: The high-performance file system (HPFS) is no longer addressable orconvertible under Windows NT 4.0. If you have an HPFS volume, conversionmust occur prior to upgrading your computer to Windows NT 4.0. If there isno previous version of Windows NT on your computer, and the data on anHPFS partition needs to be accessed from Windows NT, you must back up thedata on the partition and reformat the partition to FAT or NTFS.If you use one of the above methods, some implementations require specialpartitioning utilities and disk preparation utilities. Do not format thesedrives under Windows NT.Hardware Configuration Information:On some computers, Shadow RAM and L2 Write Back Cache cause detection andhardware problems, including not responding and STOP error messages. Thesefeatures must be disabled at the BIOS level if you experience anyproblems. Check your computer manual for information about disabling thesefeatures.Verify that there are no Power On Self Test (POST) errors prior tostarting Setup, and make certain that each adapter and peripheral deviceis set to an independent IRQ, memory address, and DMA channel.In order to successfully install Windows NT, we recommended that you obtainthe following information:   Adapter Card      Required information   ===============   =====================================================   Video             Adapter or chip set type   Network Card      IRQ, I/O address, DMA (if used), connector type (BNC,                     twisted pair, and so on)   SCSI Controller   Adapter model or chipset, IRQ and bus type   Mouse             Mouse type, port (COM1, COM2, bus or PS/2)   I/O Port          IRQ, I/0 address, DMA (if used) for each I/O port   Sound Card        IRQ, I/O address, DMA   External Modem    Port connections (COM1, COM2, and so on).   Internal Modem    Port connections or IRQ and I/0 address (for non-                     standard configurations)Included on the Windows NT CD-ROM is the NTHQ tool that obtains all ofthe above information in text format. To use the NTHQ tool, follow thesesteps:1. Go to the \Support\Hqtool folder on the Windows NT CD-ROM.2. Insert a floppy disk in drive A.3. Run the MAKEDISK tool.4. With the disk in the drive, restart the computer.Also on the Windows NT CD-ROM is the SCSITOOL tool for obtaining SCSIinformation. To use the SCSITOOL tool, follow these steps:1. Go to the \Support\Scsitool folder on the Windows NT CD-ROM.2. Insert a floppy disk in drive A.3. Run the MAKEDISK utility.4. With the disk in the drive, restart the computer.This tool currently only supports SCSI adapters from Adaptec and BusLogic.NOTE: Windows NT currently does not support the following controller andBIOS enhancements:   32 bit I/O BIOS switch   Enhanced Drive Access   Multiple Block addressing or Rapid IDE   Write Back Cache on disk controllers   Power Management featuresCHOOSING THE CORRECT SETUP METHOD---------------------------------Standard Setup:Installing directly from the Windows NT CD-ROM or Windows NT boot floppydisks is almost always the best method of setting up Windows NT. It offersthe best support for alternate Hardware Abstraction Layers (HALs), timing,and third-party drivers. If you have a supported CD-ROM drive, you shouldchoose this setup method.NOTE: If you lose or misplace the Setup disks required for a standardsetup, run either WINNT /OX or WINNT32 /OX to create new boot disks for astandard setup.WINNT or WINNT32 Setup:This method was designed for network installations or for computers withunsupported CD-ROM drives. It builds the boot disks and performs a filecopy of the setup folder to the hard disk before the Setup procedurebegins. It is the second best choice.Installing over a Network-------------------------For networks in which the Windows NT installation files are kept on acentral server, network installations can be accomplished using the WINNTcommand or by copying the entire I386 folder from Windows NT CD-ROM tothe hard disk and then running WINNT from the local disk. This can reducenetwork traffic and dependency.NOTE: The method of copying the I386 folder can also be used when thereare hard disk or driver issues that otherwise block the use of the CD-ROM.Unsupported Setup Methods-------------------------WINNT /B or WINNT32 /B is used for floppyless setup. It copies the bootfiles to the root folder of drive C and then uses the hard disk as if itwere the boot disk. If you have timing issues on your computer, such asproblems accessing the hard disk or similar error messages, this methodcan be used, but WINNT is much more reliable. Please note that this methoddoes not work if you are running BIOS-level virus protection.WINNT /W allows you to set up Windows NT from within Windows, bypassingthe drive locking and enhanced driver issues involved with setup fromMicrosoft Windows. Again, this bypasses many of the Windows NT Setupsafety features and is not recommended.WINNT /U is the command for unattended setup. This can only be used oncomputers in which all the components are standard and no user input isrequired. If there are any problems, Setup stops until the problem isresolved.WINNT /T: or WINNT32 /T: is used for specifying a drive on which temporarysetup files are placed. If not specified, Setup attempts to locate a drivefor you, attempting the target drive first, and then the boot drive. Ifneither of these drives is available, Windows NT Setup may not succeed. Inthis case, you should use the /T switch to specify a drive other than thetarget drive or the boot drive.Viruses-------Windows NT cannot be installed on a computer infected by a virus. Thistroubleshooting guide documents several errors caused by viruses. If yourcomputer is infected, please obtain a commercial anti-virus scanner andremove the virus prior to attempting Windows NT Setup. Attempting toremove a virus using other means can render a computer unbootable.Troubleshooting: Pre-Setup and Text-Mode Setup Issues-----------------------------------------------------Problem 1:When I insert the boot disk, I get the following error:   Operating System not foundSetup does not begin.Resolution 1:Check your computer's BIOS to make certain drive A is available as a bootdrive. If it is and the error still occurs, this is an indication of adamaged boot floppy disk or a drive that is out of calibration.To create new Windows NT Setup boot floppy disks, format three disks onthe computer on which you are planning to install Windows NT. Then, fromthe CD-ROM I386 folder, type "WINNT /OX" (without the quotation marks).This builds a fresh set of Setup floppy disks.For more information on creating Windows NT Setup boot floppy disks, seethe following article in the Microsoft Knowledge Base:   ARTICLE-ID: Q131735   TITLE     : How to Create Windows NT Boot Floppy DisksProblem 2:After I boot the Setup disk, my computer stops responding, the floppy diskdrive light stays lit, and Setup does not proceed.Resolution 2:This is an indication of a damaged boot disk or a disk controller problem.Run WINNT /OX to create new boot floppy disks. If you are using a SCSIcontroller for your floppy disks, make certain that all internal andexternal devices are properly terminated.Problem 3:When Setup inspects the hard disk, the following error message appears:   Setup did not find any hard drives on your computer.Resolution 3:Make sure all hard disks are turned on and properly connected to yourcomputer. If you are certain the hard disks are properly connected, do thefollowing general hard disk troubleshooting to verify your hard disks.Check for viruses:Scan the drive for viruses; if the Master Boot Record is infected, WindowsNT may not see the hard disk properly. Please use a commercial virusscanning program to check your hard disk for a virus. Even if the drive isformatted using NTFS, the Master Boot Record can become infected.Verify SCSI Hard Disks:If the hard disk is a SCSI drive, check the following items: - Use the SCSITOOL tool on the Windows NT CD-ROM to verify the correct   configuration information for your hard disk. - Is there a valid boot sector on the drive? - Are all SCSI devices properly terminated? - If you are using a passive terminator, upgrade to an active terminator. - Is the BIOS on the boot (initiating) SCSI adapter enabled? - Are the BIOSes on all non-initiating SCSI adapters disabled? When the   BIOS on a non-initiating SCSI adapter is enabled, it can experience an   error at startup and/or interfere with hardware interrupt 13 calls to   the initiating hard disk controller, resulting in an inability to boot   or in random hangs during installation. - Was the hard disk partitioned and formatted using this SCSI adapter? If   not, repartitioning the drive or possibly low-level formatting the   drive may be required. - Verify that your SCSI configuration adheres to the following industry   standards for SCSI hard disks:   Standard    Bit    Cable Pin    Max. x-fer    Max SCSI   Description               Width  Name  Count  Rate MB/sec   Devices   --------------------------------------------------------------------   SCSI-1      8      A     50       5           8          Asynchronous   SCSI-2      8      A     50       10          8          Fast   SCSI-2      16     A+B   50+68    20          8          Fast+wide **   SCSI-2      32     A+B   50+68    40          8          Fast+wide **   SCSI-3      8      A     50       10          8          Fast   SCSI-3      16     P     68       20          16         Fast+wide *   SCSI-3      32     P+Q   68+68    40          32         Fast+wide **      *  = with 1 cable      ** = with 2 cables   Standard: The name of the SCSI standard as defined by ANSI.   Bit width: The number of bits that are transferred by the SCSI bus   during the data transfer phase.   Cable Names: A is most common, P is becoming more popular, A+B is   currently not popular due to cost and space issues.   Pin Count: The number of pins in the cable.   Max Transfer Rate (MB/sec): Number of bits transferred over the SCSI   bus in one second.   Max SCSI Devices: The maximum number of devices that can be   connected to the SCSI bus with one host adapter installed.   Descriptions   ------------   Asynchronous: A handshaking protocol that requires a handshake for                 every byte transferred. (Synchronous transfers a                 series of bytes before handshaking occurs, increasing                 the data transfer rate.)   Fast:         Fast SCSI is an option that doubles the synchronous                 data transfer speed. The speed is achieved by removing                 excess margins from certain times and delays. To use                 the fast SCSI option, high quality cables are                 required. This option is compatible with normal                 synchronous SCSI and has:                  - Up to 10 MB/second over an 8 bit bus.                  - Synchronous data transfer negotiation required.                  - Single-ended implementation recommendations: m                    maximum cable length of 3 meters and active                    terminators.   Wide:         Wide SCSI is an option that adds a second SCSI cable                 of 68 conductors. This cable provides a data path for                 16- or 32-bit data. This path has separate handshake                 signals and is for data transfer only. The transfer                 rate is two or four times the present transfer rate of                 SCSI-1. With the second cable, SCSI-2 remains                 compatible with the 8-bit SCSI. - With the release of Windows NT version 4.0, drivers for certain SCSI   adapters have been moved from the base operating system to the Windows   NT Driver Library (in the Drvlib folder) included on the Windows NT   version 4.0 CD-ROM. Check the following list to determine if any of   your adapters are affected by this change. If your computer has an   adapter that appears on this list, you must create a driver disk before   installing Windows NT version 4.0. Use this disk to install the   appropriate driver(s) during Setup, or keep the disk handy and install   the driver using Control Panel once Setup is finished.   The following drivers have been moved:      Always.sys      Dtc329x.sys      T128.sys      T13b.sys      Tmv1.sys      Ultra124.sys      Wd33c93.sys   The following adapters are affected by this change:      SCSI ADAPTERS:      Always IN-2000      Data Technology Corp. 3290      Maynard 16-bit SCSI Adapter      MediaVision Pro Audio Spectrum-16      Trantor T-128      Trantor T-130B      DISK CONTROLLERS:      UltraStor 124f EISA Disk Array Controller   Please see the Windows NT Hardware Compatibility List (HCL) for   additional information about these storage adapters. For more   information on the Windows NT HCL, see the following article in the   Microsoft Knowledge Base:      ARTICLE-ID: Q131303      TITLE     : Latest Windows 2000 and Windows NT Hardware Compatibility List (HCL)   To create a driver disk for drivers that have been moved to the Driver   Library, follow these steps:   1. Create a blank, formatted 3.5-inch disk.   2. Copy all files from the following folder to the blank disk:         Drvlib\Storage\Retired\X86   3. Label this disk "Drivers Disk."   To install drivers from the drivers disk during Windows NT version 4.0   Setup, follow these steps:   1. Start Windows NT Setup. During Setup, a message appears stating      "Setup has recognized the following mass storage devices in your       computer."   2. When you are prompted, press S to skip detection, then press S again      to display a list of supported SCSI host adapters.   3. Click Other at the bottom of the list.   4. Insert the Drivers Disk when you are prompted to do so, and click      your host adapter from this list.   Windows NT now recognizes any devices attached to this adapter. Repeat   this step for each host adapter not already recognized by Windows NT   Setup.Verify EIDE Hard Disks:If the hard disk is an EIDE drive, check the following items: - Verify that the system drive is the first drive on the first IDE   controller on the motherboard. - In the computer's BIOS, verify that file I/O and/or disk access are set   to standard. Most computers ship with access set to either 32-bit or   enhanced access.Verify IDE or ESDI Hard Disks:If the drive is an IDE or ESDI drive, check the following items: - If possible, verify the controller is functional in a different   computer. - If the drive is larger than 1024 cylinders, make certain you are using   a supported disk configuration utility. - Verify that the drive is jumpered correctly for master, slave, or   single drive.Problem 4:Setup does not boot and the following error message appears:   Setup is unable to locate the hard drive partition prepared by   the MS-DOS portion of Setup.   When you run the MS-DOS Windows NT Setup program, you must specify a   temporary drive that is supported by Windows NT. See your System   Guide for more information.Resolution 4:You may be using Windows NT Setup boot floppy disks that were createdwhile running the WINNT variation of Setup and you are trying to installfrom a CD-ROM. Create Setup boot floppy disks using WINNT /OX or use theoriginal Setup boot disks to install.Problem 5:Windows NT displays an error message that there is no valid partition.Resolution 5:Make certain you have a valid primary MS-DOS partition on the drive. Ifnecessary, you can create a primary MS-DOS partition using Windows NTSetup or MS-DOS FDISK.If the drive was originally formatted for the installation of Windows 95,the partition may be marked for the FAT 32 file system. Windows NT 4.0does not currently recognize the FAT 32 format and, therefore, does notinstall. If this is the case, you must back up all data and create newpartitions either from Windows NT 4.0 or from MS-DOS 6.22 in order tocontinue the installation.For further troubleshooting steps, refer to "Resolution 3" for hard diskdrive troubleshooting information.Problem 6:I cannot choose the option to upgrade my current Windows NT 3.xinstallation.Resolution 6:After character-mode Setup is complete, the Setup.log file is deleted fromthe original System32 folder. If Setup stopped in the GUI portionof setup and you try to restart Setup from the Setup boot disks or byusing the WINNT or WINNT32 command, NT does not find the Setup.log file itrequires for validation of the original NT installation.If an upgrade stopped during the GUI portion of setup because of a lack ofdisk space or a misconfiguration of hardware, the correct method forrecovery is to exit Setup and restart the computer; the GUI portion ofsetup automatically restarts. If the GUI portion cannot restart, you needto create a parallel installation of Windows NT and restore the Setup.logfile to the original Windows NT System32 folder from your tape backup. Ifthere is no tape backup or you cannot install a parallel copy of WindowsNT, you must reformat the hard disk if the drive is formatted using NTFS.If the drive is formatted as a FAT drive, use an MS-DOS boot disk anddelete or move files until there is enough room for a reinstallation ofWindows NT.Problem 7:When I try to format the partition, Windows NT stops responding (hangs) atX% complete.Resolution 7:Make certain your hard disks do not have caching enabled. Set drivecontrollers that have caching capabilities to Write Through, not WriteBack. If necessary, format the drive to approximately 5-10 MB less thanthe actual size of the partition first chosen.For further troubleshooting steps, refer to "Resolution 3" for hard diskdrive troubleshooting information.Problem 8:Setup stops responding (hangs) while copying files to the hard disk.Resolution 8:This indicates one of two problems: - The incorrect Hardware Abstraction Layer (HAL) is being loaded.   Restart Setup. When the "Windows NT is examining your hardware   configuration" message appears, press F5. This takes you to a menu with   various HALs listed. If you are running Windows NT on a Pentium   computer with a single processor, choose the single processor HAL. If   you are running Windows NT on a Compaq or Sequent computer using an OEM   HAL, choose Other and insert the disk provided by that manufacturer. - Setup is using reserved memory.   Disable "Video Shadow RAM" and "32-bit Enhanced File Throughput" in   the computer's BIOS.Character-based to GUI-based Mode Setup Issues==============================================Architecture------------During the reboot from character-based to GUI-based Setup, Windows NT isloaded for the first time. Windows NT tries to find a valid hard disk andpartition, poll the adapters, and test the bus. This is the most likelypoint of failure, when the drivers are loaded into memory and multi-threading is initialized.STOP Messages (Blue Screens)----------------------------Text mode STOP Messages or "blue screens" are used to identify and debughardware and software problems that occur while loading or running WindowsNT. When a mission critical operating system fails, it is preferable togenerate an obvious error message, such as the blue screen, rather than tosimply fail in an "invisible" manner and possibly damage data. The bluescreen consists of a STOP message, the text translation, the addresses ofthe violating call, and the drivers loaded at the time of the STOP screen.The STOP screen gives you and a Microsoft Technical Support Professional thenecessary information to locate and identify problem areas.STOP messages indicate where the error has occurred at both the addressand driver levels; for example:   *** STOP: 0x0000001E (0xC0000047,0xFA8418B4,0x8025ea21,0xfd6829e8)   KMODE_EXCEPTION_NOT_HANDLED c0000047 from fa8418b4 (8025ea21,fd6829e8)   *** Address fa8418b4 has base at fa840000 - i8042prt.SYS   *** Address 8025ea21 has base at 8025c000 - SCSIPORT.SYSThe STOP message identifies the type of exception, and the exceptionindicates where the problem occurred; that is, whether it was user mode(involving user-mode operating system software) or kernel mode (involvingoperating system, third-party drivers, or hardware). The third and fourthline describe which components were immediately involved and at whataddresses.For example, if the error listed above occurred during Setup, the problemmight be in the driver that involves the SCSI portion of the operatingsystem. If you receive this error during Setup, you should make certainthe SCSI controller you are using is compatible with Windows NT and thatthe IRQs, SCSI Ids, and termination are correct on the computer. If youare sure all of the above are correctly configured, you can try swappingout the SCSI controller card for another and try installing again.For more information on STOP messages, see the Windows NT Resource Kit.Troubleshooting: Character-based to GUI-based Mode Setup Failures-----------------------------------------------------------------Problem 1:After removing the third Setup disk from my computer and restarting, ablue screen stating "STOP: 0x0000007b Inaccessible Boot Device" appearsand Setup stops.Resolution 1:This indicates a problem accessing the boot disk using the Windows NTdriver. See "Resolution 3" of Part 1: Troubleshooting: Pre-Setup and Text-mode Setup Issues.Problem 2:After removing the third Setup disk from the computer and restarting, ablue screen with the following error message appears and setup stops:       Setup has encountered a fatal error that prevents it from       continuing.  Contact your software representative for help.  Status       code (0x4, 0, 0, 0)Resolution 2:This usually indicates the presence of a virus in the Master Boot Record.Scan the drive for viruses; if the Master Boot Record is infected, WindowsNT may not see the hard disk properly. Please use a commercial virusscanning program to check your hard disk for a virus. Even if the drive isformatted using NTFS, the Master Boot Record can become infected.Problem 3:My computer hangs when rebooting into character-based setup.Resolution 3:The Windows NT 4.0 CD-ROM is bootable using the El Torrito "no emulation"specification. If your computer has the ability to boot from your CD-ROMdrive, but does not support the "no emulation" mode, remove the Windows NT4.0 CD-ROM and restart the computer. Once Windows NT Setup has restarted,insert the Windows NT 4.0 CD-ROM.Problem 4:Instead of rebooting from text mode into GUI mode, the following errormessage appears:   NTOSKRNL.EXE is missing or corrupt.Resolution 4:If you are installing to a drive other than drive C and the primary driveis a FAT drive, edit the Boot.ini file and change the partitioninformation. To do so, follow these steps:1. Remove the Read Only and System File attributes from the Boot.ini file.   Type the following command at an MS-DOS command prompt:      attrib -s -r c:\boot.ini2. Edit the Boot.ini file and change the partition number for Windows NT.   Change the Windows NT line to the following line:   For IDE drives and SCSI drives attached to a SCSI adapter with its own   BIOS:      multi(0)disk(x)rdisk(0)partition(y)\winnt="Windows NT on ?:"   For SCSI drives attached to a SCSI adapter without its own BIOS:      scsi(0)disk(x)rdisk(0)partition(y)\winnt="Windows NT on ?:"   where x is the drive number, y is the partition number, and ? is the   drive letter on which Windows NT resides.If you are using the Windows NT 4.0 upgrade version CD-ROM, note that theupgrade version CD-ROM can be used to upgrade from Windows NT 3.5 or 3.51to Windows NT 4.0. You can also use the upgrade version to install WindowsNT 4.0 into a new folder. The upgrade version cannot be used to upgradeor install over Windows NT version 3.1.However, if the Windows NT 3.1 installation CD-ROM is available, you cancreate a parallel installation of Windows NT 4.0 using the upgradeversion. If you are using the NTFS file format under Windows NT 3.1,please note that these files are no longer accessible from Windows NT 3.1after Windows NT 4.0 has been installed because of an alteration in thefile formatting and translation.NOTE: To install Windows NT 4.0 over an existing Windows NT 4.0installation, only the full retail version can be used.Problem 5:During the reboot from text-mode setup to GUI-mode Setup, the followingerror message appears:   HAL.DLL is missing or corrupt.Resolution 5:This error message occurs when a computer that is not listed on theWindows NT Hardware Compatibility List (HCL) is using an ASUSTECH (ASUS)dual-processor motherboard with only one processor present.NOTE: The HCL certifies complete systems, not individual motherboards. Formore information on the HCL, see the following article in the MicrosoftKnowledge Base:   ARTICLE-ID: Q131303   TITLE     : Latest Windows NT Hardware Compatibility List (HCL)You can work around this problem by setting the J14 jumper (on themotherboard) for a dual-processor computer, even though the computer hasonly one processor.Problem 6:When I install Windows NT on a multiprocessor computer, the followingerror message appears:   HAL: Bad APIC version.   HAL: This HAL.DLL requires an MPS version 1.1 system. Replace HAL.DLL   with the correct HAL for this system. The system is halting.Resolution 6:This error message occurs when a computer attempts to boot with asymmetric multiprocessing (SMP) HAL on a computer with Multi-ProcessorSpecification (MPS) architecture that currently has only a singleprocessor.To work around this problem, use any of the following methods: - Install Windows NT using the Custom Setup option and verify that the   computer type is not identified as an MPS computer. If Setup detects   the computer as an MPS computer, change the computer type to AT   Compatible. - Edit the Txtsetup.sif file on the Setup boot disk. In the [HAL] section   change the following line:      mps11_mp    = halmps.dll  ,2,hal.dll   to:      mps11_mp    = hal.dll  ,2,hal.dll   This forces the standard ISA/EISA HAL to be loaded. - If you are currently running Windows NT 4.0, choose a different kernel   and HAL when you boot Windows NT. If a second processor is added later,   you may need to manually copy and rename the correct HAL file.Problem 7:I need to install other files during the reboot between text-based and GUI-based Setup, but cannot catch the Boot menu when Windows NT reboots to GUI-mode Setup.Resolution 7:Boot from a system disk. If you need to access the previous operatingsystem multiple times, boot from the previous operating system and, with atext editor, modify the Boot.ini file to pause indefinitely by changingthe timeout value to "-1". To do so, follow these steps:1. Remove the Read Only and System File attributes from the Boot.ini file.   To do so, type the following command at an MS-DOS command prompt:      attrib -s -r c:\boot.ini2. Edit the Boot.ini file and change the timeout line to the following:      [boot loader]      timeout=-1Problem 8:An error message appears when restarting into GUI-mode Setup. If the erroris hardware related, there may be an error message from the BIOS or fromWindows NT in the form of a blue Stop screen, such as any of thefollowing:   ***STOP 0x00000080   NMI_HARDWARE_FAILURE   ***STOP 0x0000007f   UNEXPECTED_KERNEL_MODE_TRAP   ***STOP 0x0000007a   KERNEL_DATA_INPAGE_ERROR   ***STOP 0x00000077   KERNEL_STACK_INPAGE_ERROR   ***STOP 0x00000051   REGISTRY_ERROR   ***STOP 0x0000002f   INSTRUCTION_BUS_ERROR   ***STOP 0x0000002e   DATA_BUS_ERROR   ***STOP 0x0000002d   SCSI_DISK_DRIVER_INTERNALResolution 8:Check your computer for viruses, or for hard disk damage. For a virusscan, please use any available commercial virus scanning software thatexamines the Master Boot Record (MBR) of the drive. Viruses can infectboth FAT and NTFS file systems.These errors may also be a result of hard disk drive damage. If you areusing the FAT file system and do not yet have Windows NT 4.0 installed,use Scandisk or another MS-DOS-based hard disk tool to verify theintegrity of your hard drive. Note that the Scandisk tool can damage longfile names used by Windows NT 4.0 when run from an MS-DOS prompt.If you are using the NTFS file system, or you already have Windows NT 4.0installed, try to boot to a previous version of Windows NT to run CHKDSK/F /R. If you cannot boot to a previous version of Windows NT, try toinstall to a parallel folder to run CHKDSK /F /R.Another common cause of the above STOP error messages is failing RAM. Usea diagnostic tool to test the RAM in your computer.Check that all adapter cards in your computer are properly seated. You canuse an ink eraser or Stabilant-22 to clean the adapter card contacts.Finally, you can take the computer to a repair facility for diagnostictesting. A crack, scratched trace, or bad component on the motherboard canalso cause these problems.Problem 9:When restarting from character-based to GUI-based Setup, before or at theversion screen, either of the following stop codes appear:   0x0000000A   IRQL_NOT_LESS_OR_EQUAL   0x0000001E   KMODE_EXCEPTION_NOT_HANDLEDResolution 9:This may indicate the presence of a third-party driver at the system levelthat is incompatible with Windows NT 4.0, or a damaged driver that did notget copied correctly during the text-mode portion of Setup.Try installing Windows NT into an empty folder. If it installs correctly,try to access the first folder and replace the damaged file or remove thefiles associated with any suspect third-party drivers.If you are unable to install Windows NT into an empty folder, check allessential hardware, including adapters, drive controllers, and so on. Ifyou have nonessential adapters in your computer, remove them and try theinstallation again.Also verify that the essential hardware in use is Windows NT certified andhas up-to-date firmware, if applicable.Problem 10:After I reboot, the screen stays black or the video is skewed.Resolution 10:This problem usually occurs if either the video is not resetting correctlyduring the restart, or the video is sharing an IRQ.Turn your computer off and then on again. If the video works, you probablyneed to turn off the computer each time you restart Windows NT. Thisproblem is video and system BIOS related.If, after you turn it off, the computer comes back in an unusable state,check for IRQ and memory conflicts with other cards in your computer. Ifyou are using a PCI-based computer, make certain the video is not usingIRQs 2, 9, or 12.To recover from an incorrect video driver or parameter, choose theVGA-only mode from the Boot menu and then reconfigure the video displaydriver from the Video tool in Control Panel.GUI-Based Setup to First Boot Issues====================================Architecture------------During the GUI portion of Setup, Windows NT installs the drivers, createsaccounts, configures the network settings, and builds the system tree. Ifthere are hardware problems or conflicting hardware settings, Windows NTprobably may not succeed in installing or upgrading.Problems after the final reboot of Windows NT Setup are normally due toincorrect information either in the Boot.ini file or in the hardwareconfiguration.In Windows NT 4.0, the GUI portion of Setup can be restarted. If theinstallation stops because of an incorrect hardware setting or incorrectaccount information, turn the computer off and back on. The GUI portion ofsetup restarts.Troubleshooting: GUI-based Setup to First Boot Issues-----------------------------------------------------Problem 1:I receive the following error message during GUI-mode Setup:   External library procedure NtPathToDosPath reported the following   error. 'Unable to open the specified symbolic link object.'Resolution 1:This error message indicates that the path to the installation media is nolonger accessible. This error message occurs when you have added newhardware to the computer (for example, a SCSI controller, a SCSI CD-ROMdrive, or an ATAPI compatible CD-ROM drive) before running Setup, butwithout adding the device drivers in the original Windows NT installationfirst.When Windows NT Setup reboots the computer to continue GUI-mode Setup,Windows NT only finds devices installed under the previous version ofWindows NT (because you are running in the context of the original WindowsNT installation.)To correct this problem, reboot to the original installation if possible,and add the appropriate driver.If no hardware has been added, make certain the hardware is accessibleunder the original version. If the hardware was not supported under theprevious version, remove the hardware, complete the installation, and addthe device once Setup has finished.Problem 2:When I attempt to install a driver located in the Drvlib folder on theWindows NT CD-ROM during GUI-mode Setup, the following error messageappears:   NONCRITICAL ERROR   The external library procedure, CopySingleFile, reported the following   error: Unable to do the specified file copy operation.If I choose to continue (ignoring the error), Setup is not able tocompletely or correctly install the software.Resolution 2:This problem occurs when you install Windows NT from an unsupported CD-ROMor network drive.Setup copies the contents of the I386 folder from the Windows NT CD-ROM tothe local hard disk. When you reach GUI-mode Setup, communication to theunsupported media or the network drive is terminated.To work around this problem, copy the required drivers from the Drvlibfolder on the Windows NT CD-ROM to the local hard disk or to a floppydisk.Problem 3:When I start GUI-mode Setup with multiple CD-ROM drives, the followingmessage appears:   Please insert Windows NT Workstation/Server CD-ROM.Resolution 3:To set up Windows NT 4.0 on a computer with multiple CD-ROM drivesinstalled, use either of the following methods: - Choose the CD-ROM drive that has first priority. You cannot view which   CD-ROM drive has priority on your computer, but you can follow this   list of priority:    - SCSI devices    - IDE (ATAPI) devices    - Non-SCSI devices in the following order: Sony, Panasonic, Mitsumi - Place the Windows NT 4.0 CD-ROM in each CD-ROM drive until the CD-ROM   drive that has priority on your computer accepts it for copying files.Problem 4:I do not want to install a network adapter during the network portion ofSetup, but I want to install the protocols to preserve bindings andsettings.Resolution 4:This situation might be due to requiring a newer driver for your networkcard, or the use of a third-party driver for Remote Access Service (RAS)or server capabilities.If the computer is only a server or workstation, not a primary orsecondary domain controller, when you are prompted for a network adapter,choose the MS Loopback adapter and proceed with the installation normally.Once the computer is operational, you can go back and remove theMSLoopback adapter and install the correct adapter or third-party driver.Problem 5:Is it important to create an Emergency Repair Disk (ERD) when prompted?Resolution 5:Yes. In most cases, an Emergency Repair Disk and a tape backup are yourprimary tools for disaster recovery. If you choose not to create anEmergency Repair Disk, you are greatly diminishing the chances ofrecovering your Windows NT installation in the event of hardware orsoftware failure.Problem 6:During GUI-mode Setup, the computer hangs at random intervals, eitherduring file copies or between screens.Resolution 6:This usually indicates problems with interrupt (IRQ) conflicts, video, orthe SCSI bus. To resolve these problems, check the following items: - Reconfirm the hardware configuration if the problem appears to be   hardware interrupt related (for example, you install the network card   and the computer stops responding). - If there are problems with the video after rebooting during an upgrade,   try these steps:   1. Turn the computer off and on, and then try again to boot into GUI-      mode Setup.   2. Modify the Boot.ini file to boot to VGA-only mode during GUI-mode      Setup. To do so, follow these steps:      a. Remove the Read Only and System File attributes from the Boot.ini         file. Type the following command at an MS-DOS command prompt:            attrib -s -r c:\boot.ini      b. Open the Boot.ini file with a text editor and change the default         line to include the "/basevideo" flag.The information contained in this document represents the current view ofMicrosoft Corporation on the issues discussed as of the date ofpublication. Because Microsoft must respond to changing market conditions,it should not be interpreted to be a commitment on the part of Microsoft,and Microsoft cannot guarantee the accuracy of any information presentedafter the date of publication.This document is for informational purposes only.MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.		
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Article ID: 126690 - Last Review: 10/31/2006 19:15:30 - Revision: 1.1

  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Standard Edition
  • kbfaq kbinfo kbsbk kbsetup KB126690