Article ID: 130946 - View products that this article applies to.
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This article describes troubleshooting tips that you can use for Microsoft Backup.
Tape Drive Not DetectedVerify that the tape drive you are using is supported by Microsoft Backup. For information about supported tape drives in Backup, see the following article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/124730/EN-US/ )Tape Backup Units Supported in Windows 95
Problems Restoring FilesIf you experience a problem restoring files, follow these steps:
Problems Backing Up or Restoring Over the NetworkIf you cannot back up or restore files over a network, try a different network protocol, or try to copy a large file across the network with the XCOPY command. This problem is usually related to the network or network configuration and not Microsoft Backup.
Tape Cannot Be FormattedIf the tape cannot be formatted, try these steps:
Tape DespoolsIf tapes you use in your tape drive frequently despool, the end-of-tape sensor in your tape drive may be dirty or damaged. The end-of-tape sensor detects the end of a tape by projecting light through a series of holes near the end of the tape. If the bulb used to project this light is dirty or is damaged, the light may not be strong enough to project through the holes. This prevents the drive from accurately determining when the end of the tape has been reached.
Many drive manufacturers recommend cleaning the end-of-tape sensor after every eight hours of drive operation, when excessive dust or other debris accumulates on the sensor, or when a tape used in the drive becomes despooled. For information about cleaning the end-of-tape sensor in your tape drive, refer to the documentation that came with the drive, or contact the drive manufacturer.
Tape Comparison FailsIf the tape comparison fails, try the following steps:
Cannot Access Tape Drive and Backup Stops RespondingIf Backup is unable to access the tape drive and appears to stop responding (hang), there may be a resource conflict between IDE devices in your computer. For example, your Syquest removable drive may be configured to use the same resources as your tape drive.
To resolve this behavior, please see the following articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/133240/EN-US/ )Troubleshooting Device Conflicts with Device Manager
(https://support.microsoft.com/kb/153471/EN-US/ )Problems with Removable IDE Drives in Windows 95
Colorado Trakker Tape Backup UnitIf you are experiencing random problems with a Trakker tape drive on a parallel port, make sure the parallel port is not configured in the computer's CMOS settings as an ECP or EPP port. If it is, use the computer's CMOS Setup utility to reconfigure the port to a standard parallel port. For more information about the computer's CMOS Setup utility, please consult your computer documentation or manufacturer.
Iomega QIC-80 Tape Backup DrivesIomega Technical Support states that these drives require new drivers from Iomega. You may also need to verify that the following line exists in the Config.sys file:
For additional information, please contact Iomega Corporation.
Additional Troubleshooting StepsIf you continue to have problems with Backup, follow these steps:
Article ID: 130946 - Last Review: January 9, 2015 - Revision: 1.1