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Troubleshooting Browsing with Client for Microsoft Networks

This article was previously published under Q134304
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
SUMMARY
This article contains steps to help you troubleshoot network browsingproblems in Windows 95. Browsing problems are usually indicated bytrouble viewing peer servers in Network Neighborhood.
MORE INFORMATION

Step 1: Verify the Problem

Verify that you are having a browsing problem, not a problem withnetwork connectivity. To do so, follow these steps:
  1. Click the Start button, point to Find, and then click Computer.
  2. In the Named box, type
    <Computer_Name>
    where <Computer_Name> is the name of the network server you want to browse.
  3. Click Find Now.
If the server is found, its name appears in the Name column and itsworkgroup or Windows NT domain appears in the Location column. If thecomputer is not found, verify that it is turned on and correctlyconnected to the network.

If the server is found and its location is a different workgroup thanyour computer's, the server will not appear in Network Neighborhood.To determine your computer's workgroup, follow these steps:
  1. Use the right mouse button to click Network Neighborhood, then click Properties on the menu that appears.
  2. Click the Identification tab.
  3. Note the name of the workgroup displayed in the Workgroup box.

Step 2: Verify That the Correct Network Client Is Loaded

Verify that the Microsoft Client for Microsoft Networks is installedon your computer. To do so, follow these steps:
  1. Use the right mouse button to click Network Neighborhood, then click Properties on the menu that appears.
  2. On the Configuration tab, examine the list of installed network components and verify that the following client is installed:
    Client For Microsoft Networks
If this client is not installed, you can install it using the followingsteps:
  1. Click Add.
  2. Click Client, and then click Add.
  3. Click Microsoft, click Client For Microsoft Networks, and then click OK.
  4. Click OK.
  5. When you are prompted to restart your computer, do so.

Step 3: Verify That File and Printer Sharing Is Installed

Verify that the File And Printer Sharing For Microsoft Networkscomponent is installed. To do so, follow these steps:
  1. Use the right mouse button to click Network Neighborhood, then click Properties on the menu that appears.
  2. On the Configuration tab, examine the list of installed network components and verify that the following component is installed:
    File And Printer Sharing For Microsoft Networks
If this component is not installed, you can install it using thefollowing steps:
  1. Click the Add button.
  2. Click Service, and then click Add.
  3. Click Microsoft, click File And Printer Sharing For Microsoft Networks, and then click OK.
  4. On the Configuration tab, click OK.
  5. When you are prompted to restart your computer, do so.
After you install this service, allow up to 15 minutes for the serverto appear in the browse list. To refresh the current browse list,click Refresh on the View menu.

Step 4: Verify That a Common NetBIOS Protocol Is Installed

If the server still does not appear in the browse list, verify that acommon NetBIOS protocol is installed on your computer and the server.The following protocols are NetBIOS compliant:
  • NetBEUI
  • TCP/IP
  • IPX/SPX

Step 5: Check the Master Browse Server

Verify that the master browse server is functioning correctly bytyping the following command at an MS-DOS prompt
net view /workgroup:<wkgrp_name>
where <wkgrp_name> is the name of your workgroup. If your workgroupname contains spaces, enclose the workgroup name in quotation marks.For example, if your workgroup name is My Workgroup, type thefollowing line:
net view /workgroup:"My Workgroup"
This command retrieves a browse list from the master browse server. If youcannot retrieve a browse list from the master browse server, one of thefollowing problems may exist on the network:
  • A backup browse server is not functioning correctly.
  • A backup browse server does not have an updated browse list. Retrieving an updated browse list can take up to 15 minutes.
NOTE: If a computer is removed from the network before the computeris logged off the network, it may take up to 51 minutes for thatcomputer to be removed from the browse list.

Step 6: Verify That the Browse Server Is Available

If your network includes computers that are frequently powered off orremoved from the network (such as mobile computers), it is a good idea todisable browse server duties on these computers. To disable browse serverduties on a Windows 95-based computer, follow these steps:
  1. Use the right mouse button to click Network Neighborhood, and then click Properties on the menu that appears.
  2. On the Configuration tab, click the File And Printer Sharing For Microsoft Networks component, and then click Properties.
  3. In the Property box, click Browse Master, and then click Disabled in the Value box.
  4. Click OK.
NOTE: At least one computer in each workgroup must have the ability to become the master browse server. If browse server capability is disabled on all the computers in a network, browse functionality is disabled. A network storm will ensue as clients will be unable to locate the browse master and will force an election.

For more information about connecting to shared resources using a Dial-UpNetworking connection, please see the following article in the MicrosoftKnowledge Base:
145843 How to Connect to a Remote Server
dun peer client cannot unable browse
Properties

Article ID: 134304 - Last Review: 11/15/2006 16:21:31 - Revision: 1.1

  • Microsoft Windows 95
  • kbfaq kbprb kbtshoot KB134304
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