This article was previously published under Q134363
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The Windows 95 Support Assistant
The Windows 95 Support Assistant is a no-cost online Help filedeveloped by Microsoft Technical Support (MTS) and MicrosoftUser Education. Please feel free to copy this Help file anddistribute it to others (subject to the conditions listed in thebox above). The Windows 95 Support Assistant Help file (Assist.hlp)runs in Windows 3.1, Windows for Workgroups, and Windows 95 andcontains the following items:
Answers to the most frequently asked support questions about Windows 95
Sections of the "Microsoft Windows 95 Resource Kit" describing how to use Windows 95 with Novell(R) NetWare(R) and other networks
Over 100 Microsoft Knowledge Base articles written by PSS engineers discussing procedures, tips and tricks, and specific product issues ranging from Setup to networking
Walk-through troubleshooting procedures dealing with Setup, networking, and hardware issues
A glossary of commonly used Windows 95 terms
A reference guide to available products and services to help you understand and take advantage of the special features in Windows 95
Be sure to take a look at the Setup and networking issues today beforeyou install Windows 95 to make your migration to Windows 95 smoothand easy.
Downloading the Windows 95 Support Assistant
The following file is available for download from the Microsoft Download Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
If you have a modem connected to your computer, you can download thecurrent version of the Support Assistant as a compressed, self-extractingfile called Assist.exe. This file is about 1 MB in size and will take10-15 minutes to download with a 14.4 KBS modem.
To install the Support Assistant after you download the Assist.exefile to your hard disk, follow these steps:
For Windows 3.1 and Windows for Workgroups:
Double-click the Assist.exe file in File Manager to extract the files it contains.
For Windows 95:
Double-click the Assist.exe file in Windows Explorer or My Computer to extract the files it contains.
Double-click the Setup.exe file that was extracted in step 1.
Follow the instructions in the Support Assistant Setup program.
Note that the Support Assistant is also available as part of MicrosoftWindows 95 Service Pack 1. For additional information, please see thefollowing article in the Microsoft Knowledge Base:
142794 Availability of Microsoft Windows 95 Service Pack 1