This article was previously published under Q135472
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This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
When you run Microsoft Office Setup, if you change the folder for theConverters option, the converter files Excel32.cnv and Mswrd632.cnv may beinstalled to the default folder (c:\Program Files\Common Files\MicrosoftShared) instead of for the folder you specified during Setup.
This problem occurs if you have Lotus Notes installed on your computer, andyou choose to install the Lotus Notes converter during Setup. This behavioralone does not cause a problem. However, if you move the files Excel32.cnvand Mswrd632.cnv to the folder that contains the other converter files (thefolder you indicated for the Office converters during Setup), you receivethe following error messages when you open a Microsoft Excel worksheet inMicrosoft Word:
Word cannot start the converter Excel32.cnv
This problem occurs because when you move one of the converter files fromthe folder to which it was installed, Microsoft Word cannot auto-registerthe converter because Word only looks in the default locations when auto-registering a converter.
Note that when you change the location of the converters and you do notinstall the Lotus Notes converter, the Excel32.cnv and Mswrd632.cnv filesare installed to the directory you indicated during Setup as expected.
To avoid receiving an error message in Microsoft Word when you open aMicrosoft Excel file, do not move the Excel32.cnv or Mswrd632.cnv files,even if they are installed to a different folder than the other converterfiles.
Microsoft has confirmed this to be a problem in the Microsoft productslisted at the beginning of this article. We are researching this problemand will post new information here in the Microsoft Knowledge Base as itbecomes available.
Lotus Notes is manufactured by Lotus Corporation, a vendor independent ofMicrosoft; we make no warranty, implied or otherwise, regarding thisproduct's performance or reliability.