Shutdown Hangs After "Please Wait While..." Screen
This article was previously published under Q136651
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
After you click the Shut Down The Computer option in the Shut Down Windowsdialog box and then click OK, your computer may stop responding (hang) ordisplay a black screen after you see the "Please wait while your computershuts down" screen.
This problem can be caused by an incompatibility between the Windows 95Advanced Power Management (APM) system and the APM-capable BIOS in yourcomputer. If the BIOS in your computer instructs the system to suspend,rather than shut down, Windows 95 cannot shut down correctly.
As a temporary workaround, disable APM support. To do so, double-click thePower icon in Control Panel, and set the Power Management setting to Off.
To resolve the problem, contact your computer manufacturer to inquireabout a BIOS upgrade that resolves the problem.
For additional information about how to resolve issues with shutting downWindows 95, please see the following article in the Microsoft KnowledgeBase:145926
How to Troubleshoot Windows 95 Shutdown Problems
fail fails exit
Article ID: 136651 - Last Review: 11/15/2006 17:12:19 - Revision: 1.1