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SU0014 Error When Detection Reaches 100 Percent Complete

This article was previously published under Q136747
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
When you are installing Windows 95, you may receive the following errormessage and your computer may stop responding (hang) when the hardwaredetection portion of Setup reaches 100 percent complete:
Setup Detection Warning
Warning SU0014
Setup has found a hardware device on your computer that is not responding. To try this device again, click Continue.
CAUSE
This problem can occur if one of the following network adapters isinstalled in your computer:
  • SMC EtherPower 10/100 (9332) PCI Ethernet Adapter
  • Thomas-Conrad TC5048 PCI Ethernet Adapter
  • 3COM EtherLink 3 #3c509 ISA Plug and Play Adapter
  • Cabletron E2200
  • DEC450 (21041) Network Adapter

When the hardware detection process is finished, Setup checks to make surethat all critical hardware devices are still functioning properly. If anyof these devices do not respond, the error message stated above isdisplayed. The devices listed above are known to cause the computer tohang when Setup attempts to check their status.
RESOLUTION
Turn the computer off, wait a few seconds, turn it back on, run Setupagain, and choose Safe Recovery when you are prompted.
MORE INFORMATION
The process that Setup uses to check the status of devices installed inthe computer may cause a device to become unstable. When this occurs,turning the computer off and back on again reinitializes the device.
Properties

Article ID: 136747 - Last Review: 09/27/2013 18:01:55 - Revision: 1.1

Microsoft Windows 95

  • kbnosurvey kbarchive kbhardware kbsetup KB136747
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