Problems Printing to HP DeskJet Printer
This article was previously published under Q137996
This article has been archived. It is offered "as is" and will no longer be updated.
After you upgrade to Windows 95, you may not be able to print to yourHewlett-Packard (HP) DeskJet printer. You may experience any of thefollowing symptoms:
- When you try to print to the DeskJet printer, or to a file, you may receive "Out of memory"or"Not enough memory"error messages.
- When you try to print to the DeskJet printer, you may receive an error message stating that the printer is offline.
- When you try to install the HP DeskJet printer drivers included with Windows 95, you receive an error message stating that Unidrv.dll is already in use.
- When you print to a Hewlett-Packard (HP) color DeskJet 5xx-series printer, you may receive the following error message:Cannot print to device LPT1
- When you try to print from WordPad, you may receive the following error message:Could not start print job
- When you try to print to the DeskJet printer, your entire document may be printed as random or unintelligible characters.
- When you try to print to the DeskJet printer, graphics may be printed, but text may not.
- When you try to print to the DeskJet printer, text may be printed, but graphics may not.
The Windows 3.1 drivers for the HP DeskJet printer were not successfullyupgraded to the Windows 95 versions.
To resolve this problem, follow these steps:
- Double-click the Printers icon in Control Panel.
- Right-click the HP DeskJet printer, and then click Delete on the menu that appears. If you receive a prompt stating that all the files associated with the printer will be removed, click OK.
- If there is more than one HP DeskJet printer in the Printers folder, repeat step 2 for each HP DeskJet printer.
- Locate and remove the following files in the Windows folder: Deskjet.iniNOTE: Your computer may have only one of these files, or both.
- Locate and remove the following files in the Windows\System folder. To avoid deleting files that may be crucial to other HP components, delete only these files:
DESKJETC.DRV HPDSKJET.DRV HPSETUP3.DLL HPV1284.DLL HPV500.HPC HPV500C.HPC HPV510.HPC HPV520.HPC HPV540_A.HPC HPV540_B.HPC HPV550C.HPC HPV560C.HPC HPV660C.HPC HPVBG.EXE HPVCM.HPM HPVCNFIG.EXE HPVDOS.DLL HPVDSM.EXE HPVEXT24.DLL HPVHT.DLL HPVMLC.DLL HPVMLCH.EXE HPVMON.DLL HPVPML.DLL HPVQP.DLL HPVQPR.DLL HPVRES.DLL HPVTTPCL.DLL HPVUI.DLL HPVWCPS.DLL HPVWIN.DLL SCONFIG.DLL TBKBASE.DLL TBKCOMP.DLL TBKNET.EXE TBKUTIL.DLL TBOOK.EXE
- Rename all the Oem<n>.inf files in the Windows\Inf folder, where <n> is an incremental number starting at 0.
NOTE: Do not use the oem*.inf wildcard to rename files. Doing so may cause the wrong files to be renamed. For information about rebuilding the driver information database, please see the following article in the Microsoft Knowledge Base:ARTICLE-ID: 137377
TITLE: Removing Windows 3.1 Drivers from Wizard Hardware Lists
- If the HP DeskJet Status Monitor is in the Startup group, remove it. To do so, follow these steps:
- Use the right mouse button to click the Taskbar, and then click Properties on the menu that appears.
- Click the Start Menu Programs tab, and then click Remove.
- Double-click the Startup branch to expand it.
- Click the HP DeskJet Status Monitor shortcut, and then click Remove.
- Click Close.
- Restart your computer.
- Use the Add Printer Wizard to reinstall the HP DeskJet printer.
NOTE: Make sure to select the DeskJet driver included with Windows 95, not the Windows 3.x HP printer driver. If the new Deskjet Printer does not show up in the Add New Hardware List, remove the Drvidx.bin and Drvdata.bin files from the Windows\Inf folder. This will cause the Add New Hardware Device Database list to be updated with the new printer.
For additional information about troubleshooting printing problems inWindows 95, please see the following article in the Microsoft KnowledgeBase:
ARTICLE-ID: 128345 TITLE: Troubleshooting Printing Problems in Windows 95/98
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Article ID: 137996 - Last Review: 12/04/2015 12:08:30 - Revision: 1.2
Microsoft Windows 95, Microsoft Windows 98 Standard Edition
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